Key Account Manager
2 weeks ago
Site Impact is the leading outsourced digital marketing provider to large media companies and agencies serving many local clients. We offer scalable, technology-driven solutions that maximize marketing ROI by finding, acquiring and retaining new customers with ease. Leveraging our proprietary technology, we areable to deploy multi-channel digital campaigns in minutes and execute nearly 140,000 locally-targeted campaigns per year on behalf of more than 1200 clients with an unmatched focus on speed in our campaign execution.
Over the course of a decade, Site Impact has established itself as a pioneer technology provider within the surging data-driven marketing industry. In doing so, Site Impact has earned the trust of hundreds of clients, including large, diversified media companies, top digital agencies, and local-focused and national brands. The Key Account Manager must build and maintain a strong relationship with their clients. They will be the lead point of contact for all key client matters. They will anticipate the client’s needs while working within the company to insure deadlines for the client are met, leading to overall success for the client.
Join our team and be part of an innovative and dynamic environment where you can make a meaningful impact.
About You
Responsibilities:
Responsibilities include client relations; offsite meetings; marketing packages and programs; including a tremendous amount of communication, and product knowledge as well asunderstanding and anticipating the client’s needs.
Responsible for a multitude of administrative duties, such as keeping detailed client accounts that include contact information, order preferences, history, and other pertinent details.
Work directly with Business Development Managers and C-Level executives to maximize revenue on existing client.
Develop a solid and trusting relationship between major key clients and company.
Resolve key client issues and complaints.
Develop a complete understanding of key account needs.
Anticipate key account changes, opportunities, and improvements.
Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
Manage communications between key clients and internal teams.
Required Experience
Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person.
Able to analyze data and sales statistics and translate results into better solutions.
Goal-oriented, organized team player.
Excellent interpersonal relationship skills to communicate with clients over the phone and in face-to-face meetings.
Able to multitask, prioritize, and manage time efficiently.
A sense of ownership and pride in your performance and its impact on the company’s success
Bachelor’s degree in marketing, business administration, sales, or relevant field.
Four to five years’ previous work experience in sales, management, account management of high-level accounts, or relevant experience.
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