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Leasing Specialist

2 months ago

seattle, United States TBG | The Bachrach Group Full time

We are hiring a National Leasing Specialist II to join our Property Management call center team based in Kirkland, WA. We are a large property management company with 300+ properties.


This is an on-site job Monday-Friday. Our offices are open from 7am-7pm, and we offer a mix of shifts, 7am – 4pm, 10am- 7pm – maybe weekends in the future.


Requirements:

  • 6 months or more of Apartment leasing contact center experience, or 2 years of call center experience.
  • Must agree to a criminal background check and sign an agreement for voluntary drug testing
  • Valid and current driver’s license, vehicle and vehicle insurance


This role will handle all prospect and resident calls and chats, including but not limited to application status requests, move-in/move-out experience, escalations for customer service and light maintenance calls. This position will also cover the training and mentorship of other contact center teammates while ensuring quality control of all calls. This role is eligible for the Team Shift Lead designation, which includes more in-depth training and some light onboarding responsibilities. A successful National Leasing Specialist II is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.


Primary Responsibilities:

  • Answer incoming calls from prospective renters promptly, converting inquiries into property tours and future appointments, while offering personalized assistance to create memorable interactions
  • Provide excellent customer service to all incoming calls, reflecting our commitment to exceptional experiences
  • Conduct virtual tours with prospective residents with energy and enthusiasm, the Weidner way
  • Demonstrate a commitment to continuous leaning and growth by developing and maintaining in-depth knowledge of each property within our 300+ property portfolio and specific amenities each property offers
  • Experience with Yardi CRM, Microsoft products Word, Excel, Powerpoint and Outlook), and ADP preferred.
  • Redirect calls to the appropriate department, property or contact center agent based on prospect requests, ensuring efficient routing of every call
  • Conduct weekly or bi-weekly follow-up calls with properties to inquire about any property specific specials in Yardi or on hot sheets
  • Assist with resident calls, application statuses, account questions and work order submissions as needed, demonstrating a dedication to resident satisfaction
  • Mentor teammates through challenges and learning opportunities, ensuring each teammate has the opportunity to grow into a level II role
  • Actively participate in a positive team environment through teamwork, communication and excellence in service
  • Regular and effective communication with Team Leads, Contact Center Managers and Department Head