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Service Manager

4 months ago

Fort Wayne, United States MCMAHON TIRE SERVICE INC Full time

Service Manager

Independence Drive Location Job Type Full-time Description McMahons Best-One Tire & Auto Care is a family owned company that has been in business in Fort Wayne for over 50 years.

Here at McMahon's Best-One, we are committed to our customers, the services we provide, our local community and to our fantastic employees. When you join our team, you become part of the McMahon family and the fun fast paced environment we provide.

We offer a full benefit package including; medical, dental, vision, 401K Match, paid time off and more

The primary responsibility of our **Service Manager** is to directly supervise and coordinate the activities of all commercial technicians; assist in selling goods and services to customers; dispatch and coordinate service for customers at customer facilities or for road service.

**Additional responsibilities include, but are not limited to:**

* Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel

* Monitor work levels and review performance

* Recommend personnel actions, such as hires, promotions, discharges, and discipline.

* Conduct or arrange for employee training

* Compile personnel records, such as time and production records, test results, etc. as required.

* Greet customers and ascertain customer needs/desires

* Explain and obtain approval from customers for unexpected repairs

* Answer telephones

* Compute sales prices, total purchases, and process payments

* Maintain knowledge of current promotions, policies regarding payment, exchanges, and returns, and security practices

* Meet with vendors and suppliers regarding commercial service products

* Oversee completion of work, using equipment such as hand tools or gauges to verify compliance with standards

* Inspect and monitor work areas, examine tools and equipment, and provide safety training to prevent, detect, and correct unsafe conditions or safety violations

* Investigate accidents/injuries and prepare reports of findings.

* Maintain hazmat book per OSHA o Prepare and administer department budget, coordinate purchases

Requirements

* 2-4 years related experience

* Valid drivers license; driving record must meet companys insurance requirements

* Ongoing training is required per companys standards

* TIA 300 level certification required

* Fork lift training

* OSHA training

* MSHA training,

* Ability to learn and operate point of sale system to create work orders and invoice customers in a timely and efficient manner

* General computer skills, including MS Word, Excel, Outlook