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IT Service Delivery Manager

2 months ago

Fort Wayne, Indiana, United States Advanced Micro Electronics, Inc Full time
Job Summary

We are seeking a highly skilled IT Service Manager to lead our team in delivering exceptional service to our clients. As a key member of our organization, you will be responsible for managing the local support teams, overseeing daily business operations, and driving service delivery excellence.

Key Responsibilities
  • Manage local support teams to ensure seamless service delivery to clients
  • Oversee all aspects of daily business operations, including client relationships, employee management, and service delivery
  • Develop and implement strategies to improve team performance, coverage, and service optimization
  • Meet with clients to develop work timelines, resolve issues, and identify opportunities for client account growth
Requirements
  • Strong analytical and problem-solving skills, with a focus on continuous improvement and service optimization
  • Flexible and adaptable mindset, with the ability to embrace changes and adjustments
  • Ability to work independently and maintain professional working relationships with coworkers
  • Skills related to information technology, systems design, and network infrastructure, based on current technologies and operating systems
  • Proven experience in IT service management or a related role, with a focus on service delivery and customer support
  • Previous experience leading a technology team is valued, but not a requirement for this role
  • Hold a current valid Driver's License
  • Exceptional customer service and communication skills, with the ability to engage and collaborate effectively with staff and clients
  • Excellent leadership and team management skills, with the ability to motivate and develop a team of professionals
About The AME Group

The AME Group is a leading Managed Service Provider with 35 years of experience in delivering flexible, one-stop IT support and services. As a 100% employee-owned company, we are committed to providing superior service and investing in our clients' business growth and success.