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Manager, Sales and Service

1 month ago

New Orleans, United States Playfly Sports Properties, LLC Full time
MANAGER, SALES & SERVICE (UNIVERSITY OF NEW ORLEANS)

New Orleans, Louisiana

THE RUNDOWN

Playfly Sports is looking for a Manager, Sales & Service to join our team in New Orleans.

The Manager, Sales & Service serving as the primary liaison between our current fan base and the University of New Orleans Athletics Department, is responsible for renewing and growing all season ticket accounts and generating new business through upselling, cross selling, group sales, and referrals. The Manager is responsible for managing all aspects of ticket sales and ticket office functions, including, but limited to, day-to-day operations of ticket office, policy and procedure development and implementation, ticketing system administration, as well as management, reconciliation and reporting of financials. This position manages the Ticket Operations Graduate Assistant and student workers.

WHAT YOU'LL ACCOMPLISH
  • Assist in recruiting and hiring ticket office and event staff with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etc
  • Train and supervise ticket office and event staff
  • Sell ticketed sports including, but not limited to Men and Women's Basketball, Baseball, and a full menu of products
  • Perform arena tours, on-site presentations, outbound calls, and service inbound calls for the Athletic Department for all ticketed sports. Inventory available for sale across this location includes, but is not limited to season tickets, renewals, upgrades and add-ons, group tickets, partial/mini-plan ticket packages, single-game tickets and stand-alone donations.
  • Meet or exceed sales goals while providing superior customer service
  • Grow sales portfolio continuously by attracting additional business leads
  • Manage and retain large account base of premium seating, season ticket members, and group sales clients
  • Service all existing season ticket members and donors
  • Facilitate season ticket member upgrades and additional seat requests
  • Maintain records of all prospects and customers within the ticketing database
  • Contact local businesses and individuals via phone, in-person appointments and networking events to sell season tickets, corporate, partial plans, and group ticket plans
  • The candidate will be accountable for certain levels of outbound sales activity (executed/scheduled) and daily goals
  • Work home games and season ticket member events, performing various ticket sales and service duties throughout the game
  • Provide exceptional customer service to fans
  • Perform sales and relationship cultivation phone calls, text messages, emails etc. with season ticket holders, sponsors, businesses, individuals, groups and prospective buyers
  • Service the inbound ticket sales phone line to answer general fan questions and sell ticket packages
  • Utilize strategic ticketing programs, promotions, and sales strategies to generate season ticket revenue
  • Execute season ticket retention programs and build relationships with assigned season ticket-holders
  • Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development
  • Lead, motivate, develop and retain ticket office and gameday staff
  • Oversee day-to-day and event operations of the ticket office, ensuring compliance with all policies and procedures
  • Manage all aspects of customer service as it relates to both internal and external customers, enforcing customer service program and other corporate initiatives
  • Supervise and maintain accurate financials, accounting records and detailed reporting for ticket sales and income for the athletic ticket office, including reconciliation for all daily reports (e.g., reconciling box office receipts, sales reports and deposits) monthly reports, event settlement, and reconciling with the finance department as requested
  • Manage all accounting functions within department including budget transfers, payroll deductions, refund checks, etc, year-end reconciliation, and coordinates with athletics business office to prepare for yearly NCAA audits
  • Act as a systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility for applicable venues, etc
  • Manage all information being sent and posted through ticketing system
  • Ensure programming and functionality for university's ticket sales webpage
  • Ensure programming best practice and procedures, season renewals, inventory management, a-z program building
  • Create and building facility manifests for each sport, reconciles game day events, and deposits ticket revenue
  • Investigate and resolve ticket-related issues
  • Establish and maintain effective working relationships with internal and external customers, and updates/relays all box-office related event information to each department and client
  • Collect ticket monies, tracks accounts payable/receivable, follows up on past due invoices, processes payments, enrolls season ticket holders in payment plans
  • Communicate with the conference on ticket distributions for the visiting team, away games, and post-season events
  • Serve as department liaison with students, faculty, staff, alumni association, and the general public
  • Assist development of marketing and promotional activities
  • Evaluate sales/marketing/project-related materials and proposed actions, analyzes challenges or consequences, identifies alternative actions/solutions, and implements recommendations in support of organizational objectives
  • Other job-related duties as assigned
WHAT YOU'LL BRING
  • Minimum of 1-3 years of ticket sales experience (in a college athletics setting strongly preferred) with a minimum of 1 year in ticket sales or service, ticketing management, and/or team leader preferred
  • Bachelor's Degree preferred but not required
  • Experience and working knowledge of ticketing and reporting systems is strongly preferred
  • Computer and Microsoft Office application proficient, with advanced-level Excel skills preferred
  • Detail oriented with strong analytic, administrative and time management skills, as well as the ability to be flexible
  • Demonstrated problem-solving abilities
  • Organized and demonstrated ability to manage multiple tasks with minimal supervision in a fast-paced environment
  • Excellent written and verbal communication skills, including the ability to with quickly develop positive relationships
  • Ability to work well with others and comfortable taking initiative
  • Proven ability to provide exceptional customer service to internal and external customers
  • Self-motivated and energetic
  • Working knowledge of NCAA rules and regulations
  • Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company
TRAVEL, LIFTING, PHYSICAL REQUIREMENTS
  • Availability to work outside typical office hours including nights and weekends as needed
  • The work is sedentary in nature
  • Walking, standing, bending and carrying of light office items is required
  • The work is typically performed in an adequately lighted and climate-controlled office environment
  • May require occasional travel. Less than 5%

WHAT WE DO

Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. The company introduces high school and college students to career development opportunities in esports through Playfly Esports, operators of North America's largest college esports league. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com

WHAT WE STAND FOR

At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it's just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.

EEOC & DIVERSITY STATEMENT

Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

ACCOMMODATIONS

Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@playfly.com.