Member Services Sales Associate

1 week ago

New Orleans, United States Audubon Institute Full time
Position Title: Member Services Sales Associate

Department: Member Services

Reports To: Member Services Sales Manager

Location: Central

General Summary: Drives revenue and provides an exceptional member experience through relationship building, membership and park knowledge sharing, and presenting a clean, safe, camera ready, work environment. Consistently achieves individual membership sales goals that support Member Services goals.

To deliver on the Audubon mission, the Member Services Sales Associate will:

Provide a guest experience of outstanding quality.
• Consistently provides an exceptional member experience through sales, via cashier station and Raiser's Edge database system
• Effectively communicates the value of membership, using expert knowledge to potential members, and encouraging purchase of renewal and upgrade to existing members, with a smile
• Recovers and replenishes the cashier station and maintains a clean, camera ready presentation
• Understands the Audubon Nature culture and ensures compliance with all Values & Behaviors, as well as Member Services operational standards
• Adheres to established Audubon Nature Institute uniform standards and reports to work at scheduled time, ready to work
• Additional responsibilities as assigned

Weave quality entertainment through the guest experience.
• Member Experience: ability to function as an Audubon Ambassador, ensuring the member remains the top priority; takes initiative to build a loyal member relationship
• Follows Direction: ability to sell, upgrade and provide member support with promotions and events
• Membership Packages: knowledge of Membership categories and different facility attributes
• Communication: demonstration of both verbal & written communication skills to leadership, internal & external clients; strong enough command of the English language to read, speak & write effectively
• Accuracy: ability to handle cash & provide change without error

Operate a financially self-sufficient collection of museums and parks.
• Thoroughly complete membership application and related forms, providing accurate and legible information to the processing department.
• Manage daily cash, check and credit card payments at front gate, sales cart and by telephone while adhering to Audubon's Cash Handling policy. Closes all daily sales accurately, notating any discrepancies clearly.
• Maintains the quality and integrity of ANI member information through accurate record keeping, information gathering and data entry.
• Utilizes computer system, cash register and sales cart to perform service and sales duties. Responsible for maintaining a highly organized, neat and professional workspace. Stocks office, cart and booth with necessary supplies and incentives.

The above listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.

To deliver on the Audubon service promise, the Member Services Sales Associate will:

Welcome
• Make eye contact with every customer encounter, smile at every person, offer friendly phrases and greetings.
• Wear identification badge.
• Walk individual to destination instead of pointing; offer assistance to people who look confused.
• Assume ownership of potential safety hazards (wipe-up spill, pick up trash). Always have the camera-ready look.

Share
• Maintain positive attitude, pleasant tone of voice (remember it is not what you say, but how you say it).
• Coach coworkers on service expectations.
• Utilize the power of teamwork to give excellent service.
• Know when to involve management.

Inspire
• Know the answers to questions or seek out the answers.
• Utilize proper phone etiquette (answer phone within three rings, smile before answering call, ask for permission and wait for response before placing caller on hold).
• Ensure work area is free of food, drink, socialization, and personal business.
• Follow Dress Code Policy on clothing and grooming.
• Keep unpleasant concerns behind closed doors (vent backstage).

Experience:
• Minimum one year sales associate or relevant experience in the retail industry with proven results
• Must be able to follow high customer service, quality and image standards.
• Positive attitude, enthusiastic and upbeat.
• Basic math, spelling and typing skills necessary. Good penmanship necessary.
• Willingness and ability to work weekends, holidays and special events as necessary.

STEP INCREASES or be determined by length of service and performance evaluation scores.

Education:
• High school diploma or equivalent
• Bachelors preferred

Software Requirements:

Basic computer abilities preferred.

Machinery/Tools/Equipment Requirements:

Must have the ability to use mobile devices, computer, fax, scanner, phone and copy machine.

Physical Requirements:
• Medium Work: exerting up to 45 pounds of force occasionally, or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. May involve sitting most of the time, but may involve walking or standing for brief periods of time.
• Sitting or standing, bending, stooping, and the ability to carry items weighing up to 50 pounds.
• Constant adequate range of motion and mobility required.
• Regular near acuity with clarity of vision at 20 inches or less required.
• Typical ability to collect and analyze numerical and written data and verbal information to reach logical conclusions and ability to determine the time, place and sequence of operations or actions required.
• Regular talking and the ability to express and exchange ideas by means of language expected.
• Regular hearing and the ability to perceive the nature of sounds.
• Constant ability to read, record, or type data quickly and accurately required.

Environmental/Working Conditions:
• Working long hours between breaks or meals required.
• Ability to work under and handle stress in an appropriate manner required.
• May be exposed to high, medium, or low noise intensity.
• Constant contact with co-workers required.
• Affinity for animals preferred.
• Exposure to fluctuations in temperatures may be required.
• Exposure to outdoor conditions may be required.

  • Member Services Sales Associate

    6 days ago

    New Orleans, United States Audubon Nature Institute Inc Full time

    Position Title: Member Services Sales Associate Department: Member Services Reports To: Member Services Sales Manager Location: Central General Summary: Drives revenue and provides an exceptional member experience through relationship building, membership and park knowledge sharing, and presenting a clean, safe, camera ready, work environment....

  • Retail Store Associate and Sales Team Member

    6 days ago

    New Orleans, Louisiana, United States Hibbet Sports Full time

    We are seeking a skilled and enthusiastic Retail Store Associate and Sales Team Member to join our team at Hibbett Sports. As a key member of our sales floor team, you will be responsible for:Job Summary:Providing excellent customer service by greeting customers, answering questions, and making product recommendations.Maintaining a thorough knowledge of our...

  • Sales and Customer Service Associate

    6 days ago

    New Orleans, Louisiana, United States Spirit Halloween Full time

    Spirit Halloween is an exciting retail destination where magic comes alive during the Halloween season. We're looking for a talented Customer Service Associate who can bring our brand to life and create unforgettable experiences for our guests. As a key member of our sales team, you will be responsible for delivering exceptional customer service, building...

  • Sales Associate

    2 weeks ago

    New Orleans, United States Tommy Bahama Full time

    Tommy Bahama - Riverwalk Outlet [Sales Associate / Team Member] As a Sales Associate at Tommy Bahama, you'll: Genuinely greet all guests with a friendly smile, select and help locate or obtain merchandise based on guest needs and desires; Learn, reference, and share current product knowledge with the guest; Provide prompt recommendations and professional...

  • Sales Associate

    2 weeks ago

    New Orleans, United States Torrid Full time

    Torrid - Elmwood Shopping Center [Sales Associate / Team Member] As a Sales Associate at Torrid, you'll: Provide an amazing shopping experience that will encourage positive customer connections and loyalty; Make the customer feel comfortable, cared for and confident; Cover the sales floor and help ensure all visual standards are met; Perform register...

  • Retail Sales Associate

    2 months ago

    New Orleans, United States Best Buy Full time

    Best Buy - 1138 s clearview pkwy [Sales Associate / Customer Service / Team Member] As a Sales Associate at Best Buy, you'll: Greet, welcome, and engage with customers in a warm and friendly manner; Use acquired skills and knowledge to recommend products and services to meet customers' current and future needs; Assist customers with their sales orders,...

  • Sales Associate

    2 months ago

    New Orleans, United States Spirit Halloween Full time

    Spirit Halloween - 1000 South Clearview Parkway [Sales Associate / Team Member] As a Sales Associate at Spirit Halloween, you'll: Acknowledge all guests through a greeting, smile or eye contact regardless of the task at hand; Demonstrate knowledge of store products and use this knowledge to build sales; Practice suggestive selling; Assist in merchandising...

  • Sales Associate

    4 days ago

    New Orleans, Louisiana, United States Winn-Dixie Full time

    Job OverviewWe are seeking a skilled Sales Associate to join our team at Winn-Dixie. As a key member of our front-end staff, you will be responsible for providing excellent customer service and ensuring a seamless shopping experience.

  • Sales Associate

    2 months ago

    New Orleans, United States Walmart Full time

    Walmart - 6000 Bullard Ave - [Retail Sales / Store Associate / Team Member / from $14 to $26-hr] - As a Sales Associate at Walmart, you'll: Walk up to 5 miles each day while fulfilling online customer orders; Review customer orders, locate and select merchandise on the salesfloor; Ensure customer orders are filled accurately; Smile, greet, and thank...

  • Sales Associate

    2 months ago

    New Orleans, United States Walmart Full time

    Walmart - 4001 Behrman Pl - [Retail Sales / Store Associate / Team Member / from $14 to $26-hr] - As a Sales Associate at Walmart, you'll: Walk up to 5 miles each day while fulfilling online customer orders; Review customer orders, locate and select merchandise on the salesfloor; Ensure customer orders are filled accurately; Smile, greet, and thank customers...

  • Merchandise Sales Associate

    1 week ago

    New Orleans, Louisiana, United States The All Star Agency LLC Full time

    Merchandise Sales Associate Role Summary:At The All Star Agency LLC, we're seeking a highly motivated Merchandise Sales Associate to join our dynamic team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and providing top-notch service to fans purchasing event/concert merchandise.Key...

  • Sales and Service Representative

    4 days ago

    New Orleans, Louisiana, United States Dufresne Spencer Group Full time

    Our VisionWe strive to deliver an exceptional shopping experience to our customers by providing a wide range of home furniture and exceptional customer service.Job Overview:This is an exciting opportunity to join our team as a Retail Sales Associate. As a key member of our sales team, you will be responsible for selling furniture and other products to...

  • Outside Service Sales Representative

    2 weeks ago

    New Orleans, United States Nixon Power Services Full time

    Job DescriptionJob DescriptionWith 100 years of success, Nixon Power Services is the world’s largest distributor of Kohler Power generators. We operate in an environment where flexibility and a willingness to take on new responsibilities keeps things interesting! We value team members who are passionate, down to earth and have a “can do” attitude, and...

  • Sales Associate

    2 months ago

    New Orleans, United States Hire Velocity Full time

    We have a great opportunity for a sales associate in Harahan, LA Our sales associates are responsible for selling hard surface flooring and carpeting in a brick-and-mortar retail environment. Your responsibilities will include but not be limited to:A Sales Associate, Sales, Associate, Staffing, Retail

  • Retail Sales Associate

    6 months ago

    New Orleans, United States Walking Tours Full time

    **Job Title: Retail Sales Associate** **Location:** 809 Royal St. New Orleans, LA Ghost City Tours **Position Type:** Part-Time Ghost City Tours is the premier company for ghostly tours, offering an engaging and immersive experience into the paranormal and historical mysteries of New Orleans. We pride ourselves on delivering exceptional guest experiences...

  • Retail Sales Associate

    2 months ago

    Orleans, United States Cumberland Farms Full time

    Cumberland Farms - 119 RT 6A [Sales Associate / Team Member] As a Retail Sales Associate at Cumberland Farms, you'll: Ensure that every customer receives outstanding service; Maintain outstanding standards, product knowledge and all other components of customer service; Interact with customers to provide information and assistance in response to inquiries...

  • Sales Associate

    3 months ago

    New Orleans, United States Trek Bicycle Full time

    A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your...

  • Sales Associate

    4 months ago

    New Orleans, United States Trek Bicycle Full time

    A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your...

  • Sales Associate

    6 days ago

    New Orleans, Louisiana, United States EMC Ltd Full time

    Job Title: Sales AssociateWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate in New Orleans.About Us: EMC Ltd is a fast-paced, customer-driven business that thrives on the unique spirit of New Orleans. We pride ourselves on delivering exceptional service and creating memorable experiences for every...

  • Retail Sales Associate

    5 months ago

    New Orleans, United States Harbor Freight Tools Full time

    150785BR Retail Sales Associate 4610 Chef Menteur Hwy New Orleans, LA, United States LA Job Description A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and take pride in what you do! The anticipated rate for this position is...