Client Relationship Manager
2 weeks ago
About Us Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’ largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter. Summary The Client Relationship Manager develops relationships and solicits business with new and existing accounts. Oversees execution of Audio Visual projects, coordinating team efforts to achieve client vision. Responsible for processing orders, complete billing, and solicit new & repeat business while providing excellent customer service to all clients, both internal & external. Assists in resigning existing business. Focuses on monitoring, growing, and up-selling existing/new business. Solid understanding of the audio visual industry. This position will support our Client Relationships group under our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show site 2-3 days per week. The ideal candidate will be based out of any of the following locations: Dallas, TX Orlando, FL Atlanta, GA Chicago, IL McCook, IL New Orleans, LA Boston, MA Las Vegas, NV Nashville, TN Austin, TX San Antonio, TX Alexandria, VA Essential Duties & Responsibilities Volume - $2.5 million or more. Actively involved in selling to existing and new customers, while maintaining and growing client relationships. Capable of selling all Freeman Audio Visual solutions to a broad range of clients. Ascertain requirements, develop and present proposals to potential clients. Quote prices and credit terms in compliance with Freeman policies and procedures. Prepare presentation collateral materials and make stand-up presentations where appropriate, along with necessary follow up activities to complete sale. Responsible for staying current with industry technology standards and company product knowledge and expertise. Attend industry events to earn business. Record activities in company provided CRM system (SalesForce). Collect payment information from customers and perform proper approval verification. Receive and process orders taken in company inventory/invoicing data systems. Advanced customer service, communication, interpersonal, and sales skills. Including outbound sales calls, prospect customers through cold call sales and referrals, lead follow-up and sales qualification to ascertain affiliate requirements. Up-sell current customers to enhance the customer experience and overall product offering. Re-sign the existing business. Obtain future show/event schedule information from client and solicit appropriate future business with goal of securing long term agreement. Responds to customer complaints and handles payment collection process as required. Manages problems quickly, efficiently, and effectively to meet customer’s needs. Submit an itemized expense report for approval per company policies. Entertain clients and prospects as necessary. Produce and review orders with project managers and branch personnel. Supervise jobs in progress as required. Conduct site inspections as necessary or requested, be on site for event as needed to ensure highest level of customer satisfaction. Conduct follow up calls to customers to ensure service excellence. Cross-sell all Freeman services. Perform other duties as may be assigned. Education & Experience Bachelor’s degree preferred, High School Diploma or Equivalent with relevant work experience required. 5+ years experience managing and coordinating projects, on-site event experience. Excellent customer service skills. Software/Systems experience in Salesforce, Workfront a plus. Working knowledge of Microsoft Office Suite and Internet applications. Strong drive for personal growth and commitment to succeed. Demonstrated proficiency in accuracy and ability to prioritize. Ability to effectively present information and respond to questions from clients, customers and the general public. Ability to calculate figures and amounts, such as, discounts, interest, commissions, proportions, percentages, etc. Excellent verbal communication skills required. Travel Requirements Travel 25% to 50% What We Offer Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions. Medical, Dental, Vision Insurance Tuition Reimbursement Paid Parental Leave Life, Accident and Disability Retirement with Company Match Paid Time Off Diversity Commitment At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws. #LI-Hybrid
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