Sales and Service Manager

6 months ago

White Plains, United States PGA TOUR Superstore Full time
Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore (PGATSS) continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.

Position Summary

The Sales and Service Manager (SSM) leads a dedicated team of Associates, fostering a collaborative environment aimed at providing exceptional service to our Customers within a clean, safe, and well-maintained store. Tasked with assuming ownership of their assigned departments, the Sales Service Manager is responsible for achieving sales targets while prioritizing overall Customer satisfaction across various facets of the PGA TOUR Superstore in-store experience. This includes Associate-Customer interactions, STUDIO operations, golf teaching and fitting experiences, Practice Bays, fitting room management, overseeing Services, Front-End, Hard Goods, Soft Goods, Community events and In-Store events. In close coordination with peers on the Store Leadership Team (SLT) and Field Leadership, the SSM collaborates to identify Customer needs and devise strategies to effectively meet service and sales objectives. Additionally, they play a pivotal role in instilling and exemplifying PGATSS Service Behaviors among Associates, fostering a culture centered around prioritizing the Customer.

Key Responsibilities:
  • Create a strong culture of appreciation by consistently recognizing and rewarding excellent individual/team performance, Core Values behaviors, and Company loyalty.
  • Create and foster a respectful and inclusive environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all Associates. Demonstrate a culture of ethical conduct, safety, and compliance.
  • Champion a culture where Associates love to work, and Customers love to shop; recognize service behaviors and reward outstanding performance in partnership with Store Leadership Team.
  • Move dynamically on the sales floor to assess and fulfill the needs of the business, Associates, and Customers, as needed.
  • Maintain the Company's Operational and Merchandising Standards through a consistent presence on the sales floor, and training of Sales Associates, as needed.
  • Ensure compliance with all Company Standard Operating Procedures (SOPs) through process observation and extensive Associate training and communication.
  • Expect and enable your teams to stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
  • Enable Associates to be champions of their products and services, ensuring Associates can inform, educate, and promote offerings to Customers.
  • Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
  • Responsible for modeling and teaching Associates Service Behaviors and managing a Customer first culture.
  • Ensure accountability by setting and sharing clear expectations and ongoing management of performance (observe, recognize and coach).
  • Conduct scheduled department walks with Department Head on a consistent weekly cadence to maintain operational excellence, Customer experience and Associate engagement within assigned departments.
  • Provide hiring and termination recommendations based on skills/performance to the General Manager (GM) and Assistant General Manager (AGM). Leverage all accountability paths including but not limited to performance improvement plans, coaching conversations, and formal write ups.
  • Regularly review SPS reporting to discern factors influencing business performance, identifying both effective and ineffective drivers. Collaborate with Field Leadership to assess whether additional inventory is required based on insights from the reporting.
  • Support in leading Associates onboarding, learning, and help close the product knowledge/system gap through development coaching and Associate interaction.
  • Engage in consistent and meaningful development conversations with all assigned Associates throughout their employment journey.
  • Lead and create a service culture that priorities the Customer experience, model, train, and coach to deliver on these expectations.
  • Responsible for the accuracy of assigned departments inventory through consistent execution of the stock replacement process, product conversion processes, STUDIO/OEM Bay Planogram execution, precise handling of store returns and checkouts, maintaining tagging integrity and accurate cycle count/inventory levels through the lifecycle of a product.
  • Execute PGATSS community efforts and educate our Associates to strengthen their understanding that what they do serves a bigger purpose. In addition, build relationships that are important to the stores community to address the most pressing local needs.
  • Support SLT in delivering all HR operational and cyclical programs to maintain compliance.
  • All Services, Front-End, Soft Goods, Hard Goods, STUDIO and Practice Bay areas, equipment, and supplies are always clean, organized, and operational.
  • All Services, Front-End, Soft Goods, Hard Goods, STUDIO and Practice Bay programs, promotions, and procedures are consistently executed/maintained.
  • Know and assess the competition and leverage Customer insights and feedback to drive the business and be the destination of choice for our Customers.
  • Anticipate staffing needs, talent plan, and recruit -both long and short term to maintain the best in-store Customer experience in each department.
  • Anticipating Customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where the Customer needs us.
  • Responsible for opening and closing the store at times without additional leadership presence. Responsibilities include but not limited to cash handling procedure, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, validate proper staffing in all departments to support store needs, maintain brand/merchandising standards across entire store, drive Customer experience and Associate/Customer safety.
Qualifications and Skills Required:
  • Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally. Candidates communicate expectations and standards to execute Company programs.
  • Analytical: Candidates must have strong strategic skills and the ability to effectively forecast business needs and develop comprehensive solutions to complex problems. Candidates must be able to identify opportunities and solutions to increase sales and strengthen operational processes.
  • Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
  • Accountability: Candidates must possess the skills to manage conflict, lead conflict resolution and hold others accountable.
  • Business Acumen: Strong business acumen with complete accountability for P&L management.
  • Organization: Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
  • Leadership: Candidates must be able to lead by example and, through daily actions, enforce a high standard of Customer service. Candidates must lead with a Servant Leadership approach.
  • Education: College degree or equivalent leadership experience.
  • Experience: Leading small-large groups of Associates to include performance management, disciplinary action and business controls.
  • Working Conditions and Physical demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
  • Schedule: Must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs.


PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn't just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.

An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.

  • Sales and Service Manager

    5 months ago

    White Plains, United States PGA TOUR Superstore Full time

    Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the...

  • Sales Manager

    2 weeks ago

    White Plains, United States New Castle Building Products Full time

    Job DetailsJob Location Headquarters - White Plains, NY New Castle Building Products (NCBP) is a full-service distributor based in White Plains, NY. NCBP operates with seven core values: Caring, Urgency, Teamwork, Honesty, Accountability, Flexibility and Passion. Our 20+ locations, stretching from Massachusetts to Baltimore, operate with these core values as...

  • Sales Representative

    3 weeks ago

    White Plains, New York, United States 3 Day Blinds (Sales) Full time

    Job Overview3 Day Blinds is a leading national retailer and manufacturer of custom-made blinds, shades, draperies, and shutters. We are part of the Hunter Douglas family of brands and have successfully helped transform homes and workplaces for over 40 years. Our team is passionate about delivering exceptional client experiences and creating a culture of...

  • Retail Sales Manager

    3 weeks ago

    White Plains, New York, United States Tesla Full time

    Tesla Retail Sales Team Member - Associate Sales ManagerAs an Associate Sales Manager at Tesla, you will play a key role in driving sales growth and delivering exceptional customer experiences. Your primary responsibility will be to lead and manage a high-performing retail sales team, focusing on recruiting, training, and developing team members to achieve...

  • Senior Sales Manager

    4 weeks ago

    White Plains, New York, United States Danone North America Full time

    Job Title: Senior Sales ManagerJob Summary:Nutricia North America is seeking a Senior Sales Manager to lead our sales efforts in the Dallas/Ft Worth region. The ideal candidate will have a strong background in sales and marketing, with a proven track record of driving business growth and developing strategic partnerships.Key Responsibilities:Develop and...

  • Sales and Customer Service Representative

    4 weeks ago

    White Plains, New York, United States FedEx Full time

    Job Summary: As a Retail Customer Service and Sales Professional at FedEx, you will be responsible for providing exceptional customer service and sales support to our customers. Your primary focus will be on assisting customers with their inquiries and resolving any issues they may have. You will also be responsible for maintaining a clean and organized...

  • Senior Brand Sales Manager

    3 weeks ago

    White Plains, New York, United States AVE by Korman Communities Full time

    Brand Sales Manager Job DescriptionWe are seeking a highly motivated and experienced Brand Sales Manager to join our team at AVE by Korman Communities. As a Brand Sales Manager, you will be responsible for building and maintaining strong relationships with key influencers in the local market, including country clubs, hotels, retail, fine dining, realtors,...

  • Fitness Sales Associate

    3 weeks ago

    White Plains, New York, United States StretchLab - White Plains and Mt. Kisco Full time

    Job Title: Fitness Sales AssociateJob Description:Job SummaryWe are seeking a highly motivated and sales-driven individual to join our team as a Fitness Sales Associate at StretchLab - White Plains and Mt. Kisco. As a key member of our sales team, you will be responsible for driving sales growth, providing exceptional customer service, and supporting the...

  • Sales Finance Manager

    3 weeks ago

    White Plains, New York, United States The Dannon Company Full time

    Job SummaryAs a Sales Finance Manager at The Dannon Company, you will play a key role in driving long-term growth and profitability by managing the financial execution of the business plan and collaborating cross-functionally to achieve strategic priorities. This role is responsible for key financial and planning processes, influencing and supporting...

  • Regional Sales Manager, Texas

    4 weeks ago

    White Plains, New York, United States The Dannon Company Full time

    Job Title: Regional Sales Manager, TexasJob Locations: USID: Number of People to Hire: 1Job Family: SalesLevel of Experience: Experienced ProfessionalsLead Territory Managers in the defined region to drive the sales growth of Nutricia's products by training and coaching Territory Managers on how to meet the needs of each member of our target audience and...

  • Door-to-Door Sales Representative

    4 weeks ago

    White Plains, New York, United States Rolling Suds NY and CT Full time

    Benefits:Competitive salary and bonus structure based on performanceOpportunities for career growth and advancementA safe and secure working environmentCompany Overview:Rolling Suds NY and CT is a leading commercial and residential power washing company with over 30 years of experience.We are projected to be the biggest power washing company in the US by the...

  • Sales and Customer Service Representative

    3 weeks ago

    White Plains, New York, United States Atlas Advanage Full time

    Job DescriptionWe are seeking a highly motivated Sales and Customer Service Representative to join our team at Atlas Advanage. As a key member of our sales and customer service team, you will play a vital role in helping to execute sales and marketing strategies.Responsibilities of the Sales and Customer Service Representative:Provide exceptional client...

  • Community Sales Account Manager

    3 weeks ago

    White Plains, United States UnitedHealth Group Full time

    At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start...

  • Tire Sales and Service Assistant

    4 weeks ago

    White Plains, New York, United States Mavis Tire Supply Full time

    About Mavis Discount TireMavis Discount Tire is a leading provider of tire sales and automotive repair services in the United States. With over 825 retail locations, we offer a wide range of products and services to meet the needs of our growing customer base.Job SummaryWe are seeking a highly motivated and customer-focused Entry-Level Assistant to join our...

  • Studio Fitness Sales Associate

    4 weeks ago

    White Plains, New York, United States StretchLab - White Plains and Mt. Kisco Full time

    Are you a high-energy, wellness-minded individual looking for a challenging role in sales? We're seeking a motivated and self-driven individual to support the growth of our studio and customer base.Sales Responsibilities:Member retention and sales initiativesAssist with external sales efforts, including grassroots new member initiatives and corporate...

  • Senior Brand Sales Manager

    3 weeks ago

    White Plains, New York, United States AVE by Korman Communities Full time

    About the RoleWe are seeking a highly motivated and experienced Brand Sales Manager to join our team at AVE by Korman Communities. As a Brand Sales Manager, you will be responsible for building strong business relationships with key influencers in the local market, generating new business opportunities, and creating a referral program that extends beyond the...

  • Sales Associate

    3 weeks ago

    White Plains, New York, United States Johnson and Johnson Full time

    Job SummaryWe are seeking a highly skilled Sales Associate to join our team at Johnson & Johnson. As a Sales Associate, you will be responsible for providing clinical and customer support in hospitals and procedures, ensuring customer service, sales logistics, technical expertise, and product knowledge of the highest order.Key Responsibilities:Assist DePuy...

  • Retail Sales Advisor

    4 weeks ago

    White Plains, New York, United States United Legwear and Apparel Company Full time

    About United Legwear and Apparel CompanyUnited Legwear and Apparel Company is a global designer, manufacturer, and distributor of legwear, bodywear, apparel, and accessories. Our mission is to deliver superior products that ensure superior customer satisfaction.Job SummaryWe are seeking an enthusiastic and customer-focused Sales Advisor to join our team at...

  • Technical Sales Manager

    3 weeks ago

    White Plains, New York, United States Mitsui Chemicals America, Inc. Full time

    Job DescriptionMitsui Chemicals America, Inc. is seeking a highly skilled and experienced Technical Sales Manager to join our team. As a key member of our sales and marketing team, you will be responsible for driving business growth and expanding our customer base in North America.Key Responsibilities:Develop and implement sales strategies to achieve...

  • Leasing Manager

    4 weeks ago

    White Plains, New York, United States AVE by Korman Communities Full time

    About the RoleWe are seeking a highly motivated and experienced Leasing Manager to join our team at AVE by Korman Communities. As a key member of our sales team, you will be responsible for driving results for our luxury unfurnished rentals, including leasing, move-ins, and renewals.Key ResponsibilitiesBuild and maintain relationships with prospects and...