Event Coordinator

1 month ago

miami, United States SGF Global Full time

6-month contract

20% travel required

$28.10/h

The Experiences Coordinator is a key support role for the Events and Experiences team, responsible for the product development, operations, and delivery of a portfolio of specialty products, including City Stays by Silversea, Signature Experiences (Retail), and Exclusive Complimentary Events. This role plays a vital part in Silversea’s mission of “unlocking deeper experiences in luxury” and establishing the company as a destination leader.

Key Responsibilities:

  • Manage the build and setup of all specialty products in the reservation system, including maintaining inventory, overseeing costs, and ensuring product delivery.
  • Support product development for a portfolio generating *** million in gross revenue annually, managing complex tasks from ideation to completion.
  • Work with various categories of products, including City Stays, Complimentary Events, and Silversea Retail Experiences, while supporting the entire go-to-market strategy.
  • Collaborate with the team to operationalize products, set up packages in Res 2.0, manage inventory, and handle all logistical aspects of product launches.
  • Conduct research to design business cases for introducing products to new markets, focusing on identifying unique travel experiences, festivals, and tours.

City Stay "Pre/Post Cruise Product" Development:

  • Research travel trends in high-volume regions to develop product offerings, including experiences, festivals, tours, restaurants, and hotels.
  • Lead weekly operations calls with operators to negotiate rates, manage room allotments, and develop pricing strategies.
  • Manage inventory in Res 2.0, ensuring capacity adjustments, and releasing distressed inventory when necessary.
  • Coordinate with internal stakeholders, such as contact centers, to maintain open communication and respond to daily TO requests.
  • Manage communication plans, including sending out welcome letters, tour program information, and arrival details.

Silversea Experiences (Retail Events):

  • Research unique travel experiences in high-demand regions to develop new event offerings.
  • Build and manage events in Res 2.0, ensuring accurate inventory tracking and updating descriptions as needed.
  • Oversee communication plans for retail events to ensure visibility in the pre-cruise customer journey.
  • Maintain and audit standard operating procedures (SOPs) to ensure consistency in event execution.
  • Support training sessions with onboard teams and destination operators to ensure a seamless product delivery.

Complimentary Events:

  • Coordinate event handover from operators to shipboard teams, ensuring smooth execution of complimentary events.
  • Build events in MXP and MyAdmin, ensuring visibility to stakeholders and maximizing guest experience.
  • Assist in on-site event execution when necessary.

Additional Responsibilities:

  • Provide support across the Destination Experiences Department, including Pre/Post Land Programmes, Shore Excursions, and Concierge Services.

Required Skills:

  • Hospitality or tour operating experience preferred.
  • Fluent in English, with strong verbal and written communication skills.
  • Detail-oriented, organized, with an entrepreneurial mindset.
  • Proficient in Microsoft Office and quick to learn and manage multiple systems.

Education and Experience:

  • 4-year degree or equivalent work experience required.
  • Minimum 2 years of experience in tourism, preferably within the luxury cruise or hotel sector.

Additional Information:

  • This is a specialist-level, back-end role with a heavy administrative focus, involving system management to build and add travel/event packages to the client's site.
  • The role does not involve event planning but requires understanding event logistics to properly add details to the system.
  • Strong communication skills and attention to detail are essential.
  • On-site position, Monday to Friday, 9-5.

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