ServiceNow Technical Lead Consultant NY

4 days ago

new york city, United States Abbtech Professional Resources Full time

Location : This position is fully remote, but candidates in the tri state area are preferred.
This program requires US Citizenship
Are you interested in improving and shaping the delivery of IT projects? We’re seeking a ServiceNow Technical Lead Consultant who is motivated by variety, is seeking a challenging environment for professional growth, and is interested in supporting large information technology projects for one of our clients, who is one of the top 10 largest electric companies in the U.S., headquartered in New York.
The resource will have responsibility for the ServiceNow Platform and will be accountable for the strategic development, support, and improvement of the product for the client. This includes developing the long-term vision for the product, identifying potential opportunities in conjunction with Architecture to optimize the benefits of ServiceNow for our client.
Responsibilities include:

●  Develop and maintain the Road Map and associated Business Cases for the Product, aligning with Architecture and PSEG LI strategy.

●  Prioritizes backlog, manages vendor for configurations and enhancements, supports/coordinates UAT testing, and production validation while ensuring business values/milestones are achieved

●  Provide technical leadership and oversight of the ServiceNow Instances, the ServiceNow Centre of Excellence, the third party managed services and any escalations.

●  Be fully accountable for the development, deployment, administration, and automation of the ServiceNow Platform.

●  Maximize value by identifying additional business outcomes the platform can enable.

●  Applies technical and functional skills to resolve issues and provide business solutions.

●  Responsible for vendor oversite and vendor solutions. For example, end to end accountability, including:

o Ensures quality through the use of company-approved methodologies and ensures Quality Control and Assurance procedures are consistent with project specifications, client requirements and corporate policies
o Manages collaborative working relationship with selected Vendors.
o Ensures required change management activities take place as necessary.
o Applies applicable concepts, practices, and procedures.
o Ensure support SLAs are met by outsourced support team
• Manages product life-cycle based events and product regulatory requirements including:
o Manages Upgrades, Patching, and Disaster Recovery (DR) Events for ServiceNOW including updating of the DR plan, periodic testing and activation in the event of an emergency
o Coordinates with any planned outages affecting modules.
o Monitors and executes other IT regulatory compliance controls and may work closely with internal and external auditors.
• Responsible for SLA management, application health management, managing enhancement requests to ServiceNOW, minimizing customizations, leveraging configurations in the application, and maintaining integrations to other applications.
• Excellent understanding of and ability to configure systems to meet the needs of the business.
• Plans the delivery of the overall strategic plan(s) and activities in accordance with the product strategy; this includes new initiatives identification, budget estimates, and annual self-assessment and benchmarking plans.
• Provides planning and strategy input to enable business processes to become more efficient and effective by maximizing value from business integration and usage of ServiceNOW and other application solutions.
• Plans and leads new project work, creates roadmaps for application upgrades and enhancements.
• Proficient in project estimation and developing timelines.
• Must be available for callout 24 X 7
Required Education and Experience:

●  Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Math or a related technical field

• 6+ years of ServiceNOW experience.
• 4+ years proven experience working with project teams to determine implementation strategy
• 2+ years proven experience with developing testing strategy for large complex projects
• Must demonstrate strong leadership skills
• Ability to work independently on technical issues
• Must be able to work and effectively communicate with a wide range of people – peers, vendors, leadership, customers, constituent groups, etc.
• Must demonstrate the ability to proactively communicate technical topics in a clear, succinct, and relevant way
• Must demonstrate strong analytical and problem-solving abilities
• Must have the ability to provide analytical conclusions and support recommended action/decisions with clarity, adjusting to meet the needs of the audience (technical v non-technical business partners/clients).
• Must have strong organizational and time management skills
• Must be detail oriented and demonstrate ownership and accountability
• Must be proficient in Microsoft office including MS Project or similar project management tool; MS Visio
• Must be proficient in IT analysis methodologies (i.e. process flow definition, data flow diagramming, etc.).
• Must demonstrate strong verbal and written communications skills and consultative skills
Desired Skills:
• ServiceNow certification preferred or deep experience working with ServiceNow and managing support with/through 3rd parties.
• Technical/software certification such as AWS certification, etc.
• Graduate degree or MBA
• ITIL Certification
• CMMI experience

  • ServiceNow Technical Lead Consultant NY

    4 days ago

    new york city, United States Abbtech Professional Resources Full time

    Location : This position is fully remote, but candidates in the tri state area are preferred. This program requires US Citizenship Are you interested in improving and shaping the delivery of IT projects? We’re seeking a ServiceNow Technical Lead Consultant who is motivated by variety, is seeking a challenging...

  • ServiceNow Technical Lead Consultant NY

    4 days ago

    new york city, United States Abbtech Professional Resources Full time

    Location : This position is fully remote, but candidates in the tri state area are preferred. This program requires US Citizenship Are you interested in improving and shaping the delivery of IT projects? We’re seeking a ServiceNow Technical Lead Consultant who is motivated by variety, is seeking a challenging...

  • ServiceNow Technical Lead Consultant NY

    3 days ago

    New York, United States ABBTECH Professional Resources Full time

    The following information provides an overview of the skills, qualities, and qualifications needed for this role. Location : This position is fully remote, but candidates in the tri state area are preferred. This program requires US Citizenship Are you interested in improving and shaping the delivery of IT projects? We’re seeking a ServiceNow...

  • ServiceNow Technical Lead Consultant NY

    4 days ago

    New York City, NY, United States Abbtech Professional Resources Full time

    Location : This position is fully remote, but candidates in the tri state area are preferred. This program requires US Citizenship Are you interested in improving and shaping the delivery of IT projects? We’re seeking a ServiceNow Technical Lead Consultant who is motivated by variety, is seeking a challenging...

  • Solution Consulting Manager

    1 month ago

    New York, New York, United States ServiceNow Full time

    About the RoleWe are seeking a skilled Solution Consulting leader to drive the Demonstration capability and strategy at ServiceNow. This strategic leadership role will set the agenda for demonstration capability and execution, inspiring and managing a team of early-in-career Presales Solution Consultants.Key ResponsibilitiesDevelop a repeatable process for...

  • Solution Consulting Manager

    1 month ago

    New York, New York, United States ServiceNow Full time

    About the Role:We are seeking a skilled Solution Consulting leader to lead our Demonstration capability and strategy. This strategic leadership role will set the agenda for demonstration capability as well as execution by inspiring and managing a team of early in career Presales Solution Consultants.Key Responsibilities:Bring early in career SCs providing an...

  • Servicenow Lead Developer

    19 hours ago

    New York, United States Virtusa Full time

    Description The ServiceNow Lead Developer will be responsible for leading the design development and implementation of ServiceNow solutions that meet business requirements and enhance service delivery. This role requires a blend of strong technical skills leadership capabilities and a deep understanding of the ServiceNow platform. Technical Leadership:...

  • ServiceNow Lead/Architect

    23 hours ago

    New York, United States Diverse Lynx Full time

    Role: ServiceNow Lead/Architect Location: NJ/ NYC/ Connecticut Area ( Hybrid- 2/3 days week onsite) Openings: 2 Note: All you have to search for a senior consultant (Tech lead / Architect ) who has experience in ServiceNow (PLATFORM ) and possible has developed apps in APP engine . You should look for CAD certification and may be a CTA Job Title ...

  • Servicenow Software Architect

    18 hours ago

    New York, United States Vichara Full time

    Company Description Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world. Job Description The consultant will act as a Software Architect responsible for planning and development of enhancements on the CUNY ITSM domain separated instances. The...

  • ServiceNow Dev Consultant

    4 months ago

    New York, United States HexaQuEST Global, Inc. Full time

    Need servicenow developers (not admins) for a top hedge fund in nyc. Principal Responsibilities Develop ServiceNow HRSD application from business requirements and/or technical design documents Maintain consistent delivery of application solutions throughout the product suite by following development standards and the architecture framework Develop and manage...

  • Software Architect(ServiceNow), New York, NY

    1 week ago

    New York, United States Brandon Consulting Associates Full time

    ServiceNow Software Architect The consultant will act as a Software Architect responsible for planning and development of enhancements on the client ITSM domain separated instances. The position will work closely with all stakeholders including Service Desk, fulfiller groups, the client PMO, and business owners to help design and implement a high quality and...

  • Servicenow Developer

    21 hours ago

    New York, United States Diverse Lynx Full time

    Job Title: ServiceNow DeveloperLocation: New York, NY (onsite)Duration: Contract Roles & Responsibilities: Develop, customize, and maintain ServiceNow applications, modules, and integrations. ServiceNow_IT Service Management, ServiceNow Experience (Years): 6-8 Essential Skills: Lead the design and architecture of ServiceNow solutions, including custom...

  • BCG Platinion | Digital

    1 month ago

    New York, United States Boston Consulting Group Full time

    Locations: Atlanta | Austin | Boston | Chicago | Dallas | Denver | Houston | Miami | Nashville | New York | Philadelphia | Pittsburgh | Durham | Washington | SummitWho We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business...

  • BCG Platinion | Digital

    1 month ago

    New York, United States Boston Consulting Group Full time

    Locations: Atlanta | Austin | Boston | Chicago | Dallas | Denver | Houston | Miami | Nashville | New York | Philadelphia | Pittsburgh | Durham | Washington | Summit Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in...

  • BCG Platinion | Digital

    1 month ago

    New York, United States Boston Consulting Group Full time

    Locations: Atlanta | Austin | Boston | Chicago | Dallas | Denver | Houston | Miami | Nashville | New York | Philadelphia | Pittsburgh | Durham | Washington | Summit Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in...

  • BCG Platinion | Digital

    1 month ago

    New York, United States Boston Consulting Group Full time

    Locations: Atlanta | Austin | Boston | Chicago | Dallas | Denver | Houston | Miami | Nashville | New York | Philadelphia | Pittsburgh | Durham | Washington | SummitWho We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business...

  • BCG Platinion | Digital

    4 weeks ago

    New York, United States Boston Consulting Group Full time

    Locations: Atlanta | Austin | Boston | Chicago | Dallas | Denver | Houston | Miami | Nashville | New York | Philadelphia | Pittsburgh | Durham | Washington | SummitWho We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business...

  • BCG Platinion | Digital

    1 month ago

    New York, United States Boston Consulting Group Full time

    Locations : Atlanta | Austin | Boston | Chicago | Dallas | Denver | Houston | Miami | Nashville | New York | Philadelphia | Pittsburgh | Durham | Washington | Summit Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in...

  • Field CTO

    4 weeks ago

    New York, United States ServiceNow Full time

    Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Field CTO

    2 minutes ago

    New York, United States ServiceNow Full time

    At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know...