Patient Access Services Representative
2 weeks ago
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
We are looking for a candidate to strengthen and grow their reception career with our Physical Therapy department by joining our Patient Access Services Team
*Full Time Opportunity*
*The following schedule is REQUIRED for the position * * *Monday - Thursday (10am-6:30pm), Friday (9am-5:30pm)* * _*In person position - Lynbrook location*_
*\*Trainees welcome*
*\*\*Medical office experience preferred, PT medical office experience is a strong plus*
*Responsibilities:* * Heavy phone work * Efficiently answer patient inquiries by providing general information, scheduling, rescheduling, or canceling their appointments, etc. via phone * Document all accounts, update patient demographics, and create medical records * Ability to build rapport with patients * Must maintain a high level of professionalism and quality customer service * Coordinate with the team working through a checklist calling patients to schedule appointments across all Long Island rehab locations.
*Qualifications:* * HS Diploma /GED Required; College Degree Preferred * Previous experience in customer service and/or a call center is *required*. * Healthcare background is a strong plus * Interest or background in Physical Therapy/Rehabilitation is a plus * Bilingual Spanish (Preferred not required) * Ability to prioritize, multitask, and management time effectively * Must be reliable and dependable * Must be able to work in a fast-paced and growing environment * Must have a positive, welcoming, and a professional demeanor * Ability to work within a team and independently * Excellent written and verbal communication skills a must
*Dress Code:* * *Navy blue scrubs REQUIRED (business casual attire permitted during training period - approx. 3 weeks)*
_\*\* three weeks of paid in-person call center training, will be provided before starting on our phones.\*\*_
This job description is subject to revision at the discretion of the company.
_*Thank you for your interest in working with Orlin & Cohen*_
\*The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, budget and internal equity).\*\*
\*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you have any questions, email us at OC-Recruiting@OrlinCohen.com
#AJ1
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Tuition reimbursement * Vision insurance Schedule: * 8 hour shift * Day shift * Evening shift * Monday to Friday * Overtime * Weekends as needed
Application Question(s): * Please describe your previous experience in customer service.
Education: * High school or equivalent (Required)
Experience: * Customer service: 2 years (Required) * Medical office: 1 year (Required) * Data entry: 2 years (Preferred)
Ability to Commute: * Lynbrook, NY 11563 (Required)
Work Location: In person
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