Customer Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Rentokil Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their concerns, and ensuring their satisfaction with our products and services.
Key Responsibilities
Maintain good customer relations through effective communication and problem-solving skills
Gather information from customers to identify and resolve issues
Confirm, schedule, and reschedule services for customers
Set sales appointments for new customers
Answer billing questions and complete general clerical duties as assigned
Work collaboratively with the service and sales teams to achieve customer satisfaction
Requirements
High school diploma or equivalent
Excellent listening and communication skills
Pleasant phone voice and ability to clearly speak and be understood on the phone
Multitasking skills to enter accurate data and type while speaking with customers
Calm and able to work under pressure when busy and help other team members
Strong attention to detail and willingness to learn
Excellent organization and time management skills
Availability to work Monday-Friday and Saturdays as needed
What We Offer
A career with Rentokil Inc can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer.
Professional and Personal Growth
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
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