Loan and Member Service Representative

1 month ago


Lynbrook, New York, United States Bethpage Full time
Job Summary

Bethpage is seeking a highly skilled Loan and Member Service Representative to join our team. As a key member of our branch, you will be responsible for providing exceptional member service and support in all aspects of lending and financial services.

Key Responsibilities
  • Operations: Process transactions efficiently and accurately, utilizing Bethpage systems and adhering to established policies and procedures.
  • Lending: Assess and identify the best possible lending products for members, understanding features and benefits, and submitting applications, completing disbursements, maintenance, and closings for all loan products.
  • Financial Transactions: Perform all financial transactions, including teller transactions, processing Speed Deposit and Night Drop transactions, if applicable.
  • Decision Making: Make sound decisions that adhere to all policies, procedures, and regulatory banking requirements.
  • Risk Management: Identify red flags based on risk guidelines and refer escalations to supervisors when necessary.
Member Experience
  • Consultative Sales Approach: Utilize a consultative sales approach to assist with growing the branch market and make sound recommendations for products and services that benefit members.
  • Exceptional Member Service: Provide exceptional member experiences by cultivating relationships, identifying member needs, analyzing/researching account/loan data, and resolving issues.
  • Communication: Communicate with members to share knowledge and information, such as marketing promotions and services provided by business partners.
  • Technology and Self-Service: Educate and assist members with technology and self-service options to enhance the omnichannel experience.
Compliance
  • Support the Branch: Participate in opening/closing procedures, daily reports, audit tasks, and dual control.
  • Maintain Controls: Maintain controls reconciliations and reports as needed or required, including verifying currency, balancing individual cash box/cash recyclers, daily reports, CTR's, SAR's.
  • Regulatory Compliance: Stay abreast and adhere to policies, procedures, and banking regulations.
  • Risk Management: Identify emerging risks and fraud trends to minimize exposure to members and Bethpage.
Strategy
  • Meet Performance Goals: Participate in the overall success of the individual, branch, region, Retail Banking, and organizational goals by meeting or exceeding assigned performance goals and metrics.
  • Enhance Sales Conversations: Continually enhance sales conversations to obtain member relationships to drive deposits and loans.


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