Human Resources Operations Manager

4 weeks ago

Baltimore, United States Health Care Full time

NO CALLS PLEASE

2-3 DAYS ONSITE REQUIRED

Overview

The Human Resources Business Operations Manager is integral to ensuring a positive, equitable and inclusive staff experience throughout the employee life cycle. The HR Operations Manager also provides project support to the department. The HRBP is encouraged to recommend new approaches and procedures to continually improve both staff experience and departmental efficiency.

Key Role Responsibilities

  • As an HR professional, ensures the integrity of the HRIS system while expanding its use in key workflows, tracking important metrics and producing reports. Develops processes and protocols to ensure data cleanliness, data integrity and accurate reporting. Helps to improve the performance of HR systems. Considers and presents data through a lens of racial equity and inclusion.
  • In partnership with the HR Director, creates and updates tools, such as checklists, policies, standard operating procedures, workflows and handbooks to ensure the effective functioning of core HR benefits processes and legal compliance.
  • Serves as the primary contact for employee onboarding, changes and off boarding. In partnership with the Training Manager, presents and hosts monthly new hire orientation.
  • Coordinates the benefit enrollment life cycle onboarding including annual open enrollment through the HRIS; responds to employee questions regarding their benefits/coverages. Recommends changes to make benefits more accessible, culturally-appropriate and attractive based on observation and staff input during these processes.
  • Serves as primary contact for plan vendors, third party administrators and HRIS vendor. Scope includes health, life and disability insurances, EAP, retirement plans, flexible spending accounts. Coordinates transfer of data to external contacts for services, premiums and plan administration. Reviews, audits and reconciles benefits enrollments information each month with each carrier and corrects enrollment data as needed.
  • Administers leave management, workplace accommodation, and hardship loan programs.
  • May serve as HR representation in various workgroups and committees as assigned.
  • Works closely with payroll and accounting (in the Finance Department) to ensure continuously accurate pay and deductions.
  • Serve as a subject matter expert on all HR matters, working closely with leaders, senior management, and employees to promote decisions that prioritize employee well-being while maintaining a strong commitment to ethical practices. Collaborate across the organization to ensure that HR initiatives are both employee-centered and aligned with the highest standards of fairness and integrity.
  • Engages in and supports clear and regular digital, written and telephonic communications with staff about the services that the department provides and how HR can support them. Collaborates with the Communications Department to keep all HR portal page content (e.g., staff directory and HR pages) accurate, accessible and engaging.
  • Assist in supporting management by providing human resources-related advice, counsel, while ensuring compliance to policies, procedures, and employment regulations. Assists with planning and staffing occasional in-person and online recruitment, wellness and retention/appreciation initiatives as necessary.


Key Agency Responsibilities

In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment:
  • Models and reinforces the agency core values of dignity, authenticity, hope, justice, passion and balance
  • Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission
  • Performs other duties on an as-needed basis
  • Protects clients' personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations
Knowledge, Experience and Skills

Formal Education and Training
  • Bachelor's degree in Human Resources, Business Administration, or related field preferred or eight years demonstrated experience in HR with increasing responsiblity/complexity lieu of no degree required
  • Human Resources certification (SHRM-CP or PHR) highly preferred
Experience
  • Five years of experience in benefits administration, complex investigations, coaching and employee relations
  • Demonstrated experience with HRIS report design and analytics required, ADP WorkforceNow preferred
  • Must be comfortable with partnering with staff at various levels to counsel on best course of action
  • Experience in informing decisions based on data analysis
  • Experience with state and federal employment law
  • Project management experience preferred
  • Knowledge of AI technologies preferred
  • Health care industry preferred
Skills
  • Passion for leveraging technology to reduce paper processes and create transparency
  • Strong communication skills, including interpersonal savvy
  • Intermediate skills in Microsoft Word, Excel and Outlook
  • Ability to work independently, with initiative, and problem-solve in a thoughtful, considered manner
  • Detail-oriented and organized, with accuracy and follow-through
  • Ability to work in sensitive situations with utmost discretion and maintain confidentiality
  • Self-reflective and committed to creating an anti-racist workplace
  • Ability to interpret complex concepts in ways that are understandable to others
  • Comfort with public speaking and presenting

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