L3 Deskside Support

2 weeks ago

Huntsville, United States Tata Consultancy Services Full time

Role: L3 Deskside Support

Skills: Deskside Support, Troubleshooting

Travel for KT- Plano, TX (first 2 to 3 Months)

Work Location: Huntsville, AL(Onsite)

Salary: $100k - $110k

Job Description:

Network (LAN, WAN and Wireless)

· Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification

· Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)

· TCP/IP, DHCP, Subnetting, VLAN, POE

· Experience with packet capturing example: Wire Shark

· Network maintenance, support, and refresh

· Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

Data Center (Server Room) Management

· Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)

· Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.

· Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

Server Management

· Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair

· DHCP, DNS, Print Server, File Shares, Microsoft SCCM

· Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

· Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS

· Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware.

· Knowledge of Server 2012/2016 Policy and Security Management

Critical plant floor hardware support

· Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.)

· ANDON and PLC (Programmable Logical Controls) support knowledge

· First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s)

· Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management

· Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time

· On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime

· Good written and oral communication skills are required

· Experience with remote control tools and remote support (off-site)

· Ongoing support of various Manufacturing computer systems

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