Desktop Support Engineer

2 weeks ago


Huntsville, United States Tata Consultancy Services Full time

Role - Desktop Support L3 Engineer

Must have Skills :-

  • 10+ Years of experience in Desktop Support Engineer.
  • Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems.
  • Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues.
  • Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues.

Other Must Have Attributes for Level 3

  • Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
  • Strong team worker with professional demeanor and strong ethics
  • Good written and oral communication skills are required
  • Experience with remote control tools and remote support (off-site)
  • Ongoing support of various Manufacturing computer systems
  • Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects
  • Change Management process
  • Associate or Bachelor’s Degree in Computer Information Systems, Computer Science or related field
  • TMMBC English 50%-100% Competence


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