Desktop Support Engineer
3 weeks ago
Role - Desktop Support L3 Engineer
Must have Skills :-
- 10+ Years of experience in Desktop Support Engineer.
- Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems.
- Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues.
- Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues.
Other Must Have Attributes for Level 3
- Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
- Strong team worker with professional demeanor and strong ethics
- Good written and oral communication skills are required
- Experience with remote control tools and remote support (off-site)
- Ongoing support of various Manufacturing computer systems
- Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects
- Change Management process
- Associate or Bachelor’s Degree in Computer Information Systems, Computer Science or related field
- TMMBC English 50%-100% Competence
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