Deskside Support

Role: L3 Deskside Support

Skills: Deskside Support, Troubleshooting

Travel for KT- Plano, TX (first 2 to 3 Months)

Work Location: Huntsville, AL(Onsite)

Job Description:

Network (LAN, WAN and Wireless)

Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification

Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)

TCP/IP, DHCP, Subnetting, VLAN, POE

Experience with packet capturing example: Wire Shark

Network maintenance, support, and refresh

Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

Data Center (Server Room) Management

Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)

Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.

Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

Server Management

Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair

DHCP, DNS, Print Server, File Shares, Microsoft SCCM

Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS

Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware.

Knowledge of Server 2012/2016 Policy and Security Management

Critical plant floor hardware support

Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.)

ANDON and PLC (Programmable Logical Controls) support knowledge

First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s)

Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management

Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time

On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime

Good written and oral communication skills are required

Experience with remote control tools and remote support (off-site)

Ongoing support of various Manufacturing computer systems