Technical Support Specialist

2 weeks ago


milwaukee, United States The Judge Group Full time

Telecommunications Technician - VoIP Implementation


Location: Milwaukee, WI


Overview: transitioning from Cisco to Alcatel, and we’re seeking a Technician to assist with VoIP implementations in the Green Bay Area


Responsibilities:

  • Adhere to telecommunications policies to ensure security and business continuity of VoIP enterprise network.
  • Install and test new and existing VoIP telephone and voice mail components at hospitals and critical locations.
  • Manage port activation, connectivity, testing, and user placements.
  • Program VoIP telephony systems for advanced call routing.
  • Handle small station wiring requests and perform wire cross-connecting.
  • Troubleshoot and identify telephone issues, replacing defective hardware and making software adjustments.
  • Document repairs and installations, maintaining accurate records.
  • Collaborate with other departments to improve VoIP telephony equipment and services.


Required Experience:

  • 1-2 years of experience in telecommunication services or IT Hardware Support, including diagnosing and troubleshooting service issues, wiring, voice mail programming, basic phone networking configuration, and VoIP technologies.



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