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Helpdesk Associate

5 months ago

New York, United States NTT DATA Group Corporation Full time

Company Overview:
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking an onsite Helpdesk in New York, NY, USA. It is a Temporary Employment opportunity anticipated to run through at least 10/16/25, however, we always attempt to extend or convert to regular employment based on business conditions and performance. We are looking for someone with good communication and collaboration skills as this role will be the outreach to end users to initiate refresh and schedule the customer's deployment. Strong experience with Intune and Servicenow are imperative as well.

Helpdesk Associate - New York, NY - 24-01234
100% Onsite
W2 only
18+ month project

Job Description:
Basic job responsibilities :

  • Provide services to support PC refresh, and retrieval of devices. These services shall be provided by utilizing a hybrid approach of direct ship to end users (user driven provisioning utilizing Autopilot/Intune/JAMF) or direct handoff of devices at hub locations.
  • Be responsible to stage and configure the device using Moody's provided image through established deployment method in the hub locations including supported language packs, BIOS, driver, system updates, applications specified by customer, printers, and peripherals software, and register with the Moody's system management platform and Active Directory domain.
  • Outreach to end users to initiate refresh and schedule the customer's deployment.
  • Interview customers as part of pre-deployment asset discovery for list of applications needed.
  • Provide the ability for the end user to track, schedule, or pause the refresh of their device. Maintain hardware inventory levels to ensure timely fulfilment.
  • Ensure return/receipt of old device and hand off to Moody's.
  • Stockroom inventory management to ensure minimum required volumes are maintained and update database.
Basic Qualification:
  • 2 years experience in similar role
  • 1 year experience with Intune
  • 1 year experience Helpdesk or Desktop Services
About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $36.93 - $40.00/Hour. Actual compensation will depend on several factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.