IT Support Specialist, New York

4 weeks ago


New York, United States Atelier Ten Full time

Atelier Ten is an environmental and lighting design consulting firm. We are seeking a full-time IT Support Specialist to join our New York office. The IT Support Specialist will report to the Chief Information Officer (CIO) and provide basic system administration and end-user helpdesk support across multiple offices. We are looking for a confident and skilled professional with excellent communication skills, a roll up the sleeves and get the job done mentality, and the ability to execute tasks with minimal supervision.

**Core responsibilities**

* Provide end-user hardware, software, and network access support with an emphasis on customer service and formulation of effective and efficient solutions.

* Perform general support and network administration (including backups, security management, user account management, e-mail systems, network connectivity, office systems, and applications support).

* Monitor data center health using preexisting management tools and respond to hardware issues as they arise; Maintain servers as needed.

* Desktop/laptop build-outs, configuration, support, and maintenance.

* Purchase software and hardware in coordination with CIO and local office managers

* Roll out hardware and software (including license management) in coordination with local office managers to ensure optimal deployment of resources.

* Perform routine/scheduled audits of systems (including all backups), hardware, and software.

* Assist in the maintenance of IT infrastructure and networking to ensure optimum availability

* Regularly communicate project status, activities, and achievements.

* Develop and document policies, technical tools and procedures.

* Other IT-related duties as assigned.

**Qualifications**

* Bachelors or Associates degree in an IT-related field or commensurate experience

* 3+ years IT support experience including Microsoft environment, network administration and helpdesk

* Proven IT work experience and requisite internal customer service skills

* Engaging individual, who listens well, is responsive, solutions focused and results oriented

* Superb at managing time, prioritizing work, and providing timely responses to stakeholders

* English language fluency (both spoken and written) with excellent communication abilities

**Required Knowledge**

* Office/Microsoft 365

* MS Active Directory/Azure

* General networking/security

* Support in a Microsoft Windows environment

* Experience with remote management solutions

* Experience with ticketing and documentation systems

**Preferred Knowledge**

* Fortinet (Router/Switches/Wireless APs)

* Sonicwall Endpoints

* PDQ Inventory/Deploy

* PRTG

* Experience using RMM solutions (Ninja RMM preferred)

* Bitdefender Gravity Zone

* Mimecast

* Powershell & Scripting

* Certifications (MS/Cisco/etc)

**Benefits**

Great work-life balance, Competitive pay, benefits, and perks



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