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Senior Manager, Casino Business Development

2 months ago

Miami, United States Norwegian Cruise Line Full time
JOB SUMMARY: Collaborate with and maintain new and existing Casino partnerships. Oversee the growth of casino player program revenue. Represent NCLH as a brand ambassador in designated regional locations. Establish casino property partnerships using a variety of strategies and innovative methods.

DUTIES & RESPONSIBILITIES:
  • Create and execute promotional programs; provide promotional materials to casino partners. Make recommendations to enhance our casino partners marketing effectiveness.
  • Manage budget within guidelines to include travel, Co-op, supplies, advertisement, and promotions; review total budget each month.
  • Coach and develop Casino team members to meet or exceed quality, service, and revenue objectives. Lead team through cold calling, trade shows and referrals.
  • Implement cruise offer initiatives to grow new and existing business, ensuring maximization of property participation.
  • Retain and manage business relationships for each casino partner and develop personalized approach to help maximize profits associated with casino events.
  • Develop innovative ideas and strategies to actively participate in casino partner growth.
  • Review, analyze and verify that program margins are acceptable through gauging correct complimentary offers and reinvestment.
  • Ensure department KPI's related to bookings and revenue targets are met or exceeded.
  • Manage on property certificate events, promotional offers, group cruises, and onboard amenities. Direct appropriate staffing and guest support for event drives.
  • Negotiate sales plans and group contracts. Support key and channel accounts, promotions, and events.
  • Analyze accounts' sales and marketing plans and Return on Investment (ROI); adjust when needed. Analysis to be completed following each initiative and discussed with casino management.
  • Attend cruise events, trade, and consumer shows, etc. as needed. Travel related position up to 70% of work time.
  • Perform other job-related duties as assigned.
QUALIFICATIONS

DEGREE TYPE: Bachelor's Degree

FIELD(S) OF STUDY: Sales/Marketing, Business Administration

EXPERIENCE:
  • 7 years' experience in outside/inside sales, telemarketing, cold calling. Cruise experience preferred.
  • Salesforce, or similar CRM experience preferred.
COMPETENCIES/SKILLS:
  • Develop pipeline and lead generation through cold calling, trade shows and referrals.
  • Effective verbal and written communication, rapport building, facilitation, team building, coaching and motivational skills are required.
  • Outstanding interpersonal, teamwork, negotiating and communication skills to engage all levels within the organization and external customers.
  • Proven team management experience preferred.

To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.

EQUAL EMPLOYMENT OPPORTUNITY:

Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law. EEO is the law | EEO is the law GINA Supplement

Applicants have rights under Federal Employment Laws. FMLA | EPPA | Job Safety and Health: It's the Law