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Frac Service Manager

4 months ago

Odessa, United States Cactus Wellhead Full time

** Frac Service Manager**

**Job Category****:** Field Management **Supervisor****:** David Bruno **Requisition Number****:** FRACS001261 Showing 1 location **Job Details**

**Description**

**J****ob Summary:** This position is a working Supervisor Position, estimated 30% of their time will be working in the field with their designated Field Service Technicians ensuring accuracy regarding quality, safety, and technical expertise This position also Includes training both in the field and at the facility. Responsible for the active marketing of the Service Department, to increase customer base, through frequent customer contact both in an office environment and in the field.

**Essential Functions, Roles, and Responsibilities:** Essential duties and responsibilities include the following.

* Practices safe work habits and complies with all quality, safety, health, and environmental policies, procedures, programs, and regulations.

* Responsible for actively and continually recruiting qualified candidates for necessary positions for the department assigned to, as well as other Cactus Wellhead positions as able.

* Acts as liaison between sales and service department.

* Ensures awareness of customer requirements and customer-specific running procedures.

* Supervises (Frac) service personnel and provides hands-on training in job functions, safety, policies, and procedures while assuring compliance.

* Plans field installations ensuring that proper tools, spares, backup equipment, and personnel are

available when needed.

* Assists in scheduling assignments of (Frac) Service Technicians to ensure the best match of individual

capabilities and competency to project requirements.

* Assists with logistics including travel and obtaining additional parts or tools.

* Tracks and maintains an inventory of service tools and ensures that adequate and necessary

maintenance of all service equipment and vehicles is performed.

* Provides feedback (reports, investigates, and implements corrective action) of field problems to

the company through preparation and processing of Field Performance Reports.

* Ensures all company vehicles are well maintained and all necessary repairs are conducted in a

timely manner and consistent with company policy.

* Ensures all service vehicles have the necessary tools and safety equipment needed to perform a

service job.

* Oversees the continual upgrade and inspection of all service tools, to ensure their safety, fitness for

purpose and their serviceability.

* Maintains accurate and current records for vehicles, mileage, and service expenses.

* Reviews all completed Field Service Orders to assure information is accurate and complete before

invoicing.

* Performs all functional responsibilities of a (Frac) Field Serviceman.

* Supports Branch Manager when recruiting and interviewing new FSTs as needed

* Special projects or assignments as directed by management.

**Education, Training, Experience:**High school diploma or general education degree (GED); or five to ten years related experience and/or training; or equivalent combination of education and experience.

**Certifications, Licenses, Registrations:** None Required

**Job Knowledge, Skills, Abilities:** Working knowledge of Cactus Wellhead Products including Frac Equipment, Service Documentation, and Record-Keeping; Wellhead and Valve Installation, Operation, and Maintenance, Corrective Action and Field Complaint Investigations. Equipment Troubleshooting of Cactus Wellhead and Other OEM Equipment; Customer Relationships and Networking, Customer Service Best Practices. Intermediate Computer Skills, Advanced Mathematical and Language Skills, and Advanced Reasoning Ability.

**Supervisory Responsibilities****:** Directly manage a team of (Frac) Service personnel. Carry out supervisory responsibilities per the Company's policies and applicable laws.

**Physical Demands:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl; stand, walk and sit; talk and hear.

Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.

Ability to clearly hear voices or alarms, bells, and other noise.

**Work Environment:** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

* Regularly exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions and risk of electrical shock.

* Regularly exposed to wet and/or humid conditions (outside weather conditions); extreme cold; extreme heat and vibration.

* Occasionally exposed to toxic and caustic chemicals; risk of radiation or electrical shock.

* The noise level in the work environment is usually very loud.

**Disclaimer:** *This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly, and clean workplace, using safety precautions and observing safety rules at all times.*

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**Education**

**Experience**

**Licenses & Certifications**