Patient Experience Representative II

3 weeks ago

Waltham, United States Boston Children's Hospital Full time
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions
(Not eligible for internal folks)

This Patient Experience Representative is 100% in Waltham office and will be responsible for:
  1. Customer Service
    • Demonstrates positive and effective customer service that supports departmental and hospital operations
    • Interacts and provides positive and effective customer service to patients and families
    • Responds to routine inquiries about hospital protocol, policies, and procedures
    • Involves supervisor to assist with resolution of complex issues
    • Greets, screens, and directs patients, families, and visitors
    • Registers new patients
    • With guidance, collaborates and communicates with referring providers and practices to facilitate management of complex patient issues
  2. Patient Registration/Admissions/Discharge
    • Monitors clinic activity to ensure the best possible patient experience
    • Records and processes patient demographics, insurance/payment, and referral information for patient encounters
    • Collects all necessary clinical documentation and information. Transcribes code and patient treatment information into a billing system
    • Obtains required authorizations, referrals, and verifications of insurance to compile patient and staff schedules
  3. Scheduling
    • Under close supervision, schedules patient encounters and procedures to coordinate with and across providers, departments, and institutions
    • Monitors daily schedule and coordinates flow to optimize resource utilization and patient experience. With guidance, communicates with clinicians and/or supervisors and routes patients/visitors to maintain efficient patient/visitor flow
  4. Patient Flow Coordination
    • Prepares for and attends shift handoffs and team huddles
  5. Administration
    • Answer, screen, and route calls. Record and forward messages and triage calls for urgent information or services. Respond to requests for routine information within scope of knowledge and authority. Initiate calls for emergency services as required
    • May maintain personal calendars for physician/supervisor(s)
    • May assist in organizing and scheduling conferences, seminars, and other department programs or events. Organizes documents and/or presentations and logistics for meetings and events
    • May collect and organizes medical records, information, materials, and supplies required for appointments
    • Prepare requisitions and other standard forms as requested by clinician or supervisor
    • Under close supervision, communicates with other departments to coordinate ancillary clinical/administrative services
    • Open and sorts mail, deliver and retrieve patient records, photocopy materials, sorts, collates, and distributes documents
    • Processes various letters and outside requests and prescription refills
  6. Technology
    • Utilizes all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling, and billing applications
    • Enrolls patients and caregivers in patient portal
  7. Process Improvement
    • Demonstrates interest and the ability to actively participate in, and contribute to, departmental and organizational initiatives & projects with a focus on continuous process improvement
    • Assists with implementing change with internal systems and procedures
To qualify, you must have:
  • High School Diploma/ GED required
  • Minimum 6 months of relevant healthcare experience required
  • Understanding of basic computer skills and concepts
  • Makes use of customer service knowledge to assist patients and families in resolving problems
  • Conveys a positive demeanor when interacting with patients, families, and coworkers
  • Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations
  • Ability to work with diverse internal and external constituencies
  • Demonstrates the ability to pay attention to detail and accuracy
  • Interpersonal skills, collaboration, and communication

BCH offers competitive benefits and compensation.

  • Sr. Patient Experience Representative @ Waltham

    2 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    Sr. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions(internal applicant not eligible)This position is @ Waltham location.Senior Patient Experience Representative position to provide administrative support for the Cochlear Implant Program and Sound Outreach to School Educational Program within the Department of...

  • Patient Experience Representative I

    3 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers...

  • Patient Experience Representative- per diem

    3 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    Per diem: Week days, evenings, weekends, and Holiday coverage This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient...

  • Patient Experience Representative I

    3 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers...

  • Sr. Patient Experience Representative

    3 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations.(PER...

  • Patient Experience Representative

    2 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    Per diem: Week days, evenings, weekends, and Holiday coverage This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient...

  • Patient Experience Representative, Inpatient

    5 days ago

    Waltham, United States Boston Children's Hospital Full time

    Job Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here,...

  • Hospital Experience Representative

    4 days ago

    Waltham, Massachusetts, United States Boston Children's Hospital Full time

    About the RoleBoston Children's Hospital is seeking a highly skilled Patient Experience Representative to join our team. As a key member of our inpatient services team, you will play a critical role in ensuring that our patients and families receive exceptional care and service.Key ResponsibilitiesPatient Encounter ManagementProvide exceptional customer...

  • Patient Experience Representative I

    5 days ago

    Waltham, United States Boston Children's Hospital Full time

    Job Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here,...

  • Patient Care Representative

    3 months ago

    Waltham, United States 42 NORTH DENTAL LLC Full time

    Overview: This is a Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest employees who share our vision and culture. Become part of a team approach to...

  • Patient Experience Representative

    3 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    Please note that this role is in Waltham, MA (free parking).Infusion and day treatment Waltham 4:00 p.m.-8:00 pm.There are 6-10 nurses at this location. The staff sees about 50 patients a day. The Infusion center helps with IV medication administration for multiple specialties throughout BCH. Patient Experience Representative1. Customer Service...

  • Patient Experience Representative I

    2 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    This position is in WalthamThe PER I shall be responsible for:Customer ServiceDemonstrates positive and effective customer serviceResponds to routine inquiries about hospital protocol, policies, and proceduresInvolves supervisor to assist with resolution of complex issuesGreets, screens, and directs patients, families, and visitorsRegisters new...

  • Patient Services Coord. II-Waltham

    1 month ago

    Waltham, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information,...

  • Patient Care Coordinator

    4 days ago

    Waltham, Massachusetts, United States Massachusetts General Hospital Full time

    Job SummaryThe Medical Assistant II will provide clinical support to physicians and patients in an outpatient clinic setting. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesClinical Duties:Assist physicians with patient evaluations, management, and...

  • Medical Assistant II

    4 days ago

    Waltham, Massachusetts, United States Massachusetts General Hospital Full time

    Job SummaryThe Medical Assistant II will provide clinical support to physicians and patients in an outpatient clinic setting. This role requires a high level of organization, communication, and technical skills to ensure efficient patient flow and quality care.Key ResponsibilitiesClinical ResponsibilitiesUtilize patient identification methods to ensure...

  • Patient Experience Rep: Inpatient Psychiatry Waltham

    3 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)This is a part time position, 8 hours per week, working every other weekend 8:30am - 5pm This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and...

  • Patient Experience Rep: Inpatient Psychiatry Waltham

    2 months ago

    Waltham, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)This is a part time position, 8 hours per week, working every other weekend 8:30am - 5pm This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and...

  • Medical Assistant II

    3 months ago

    Waltham, United States Massachusetts General Hospital Full time

    Medical Assistant II-(3289026) Description GENERAL SUMMARY: Under the direction of the Administrative Manager, the Medical Assistant II is responsible for assisting the physician with evaluation, management, and treatment of patients during office visits and other tasks related to the visit consistent with her/his training and skills. His/her...

  • Electrical Engineer II

    1 week ago

    Waltham, United States Vicarious Surgical Full time

    Job DescriptionJob DescriptionVicarious Surgical is hiring an Electrical Engineer II to join our team in Waltham, MA. As an Electrical Engineer II, you will play a critical role in supporting our engineering team by tackling technical challenges and contributing to the successful execution of our projects. This role will emphasize a balanced approach across...

  • Medical Assistant II- per diem

    3 months ago

    Waltham, United States Mass General Brigham Full time

    Medical Assistant II- per diem-(3290284) Description GENERAL SUMMARY/ OVERVIEW STATEMENT: The medical assistant is responsible for providing the necessary services to support the physicians and to keep the facility running smoothly. Reporting to the Practice Manager, the medical assistant will be an integral member of the clinical team, working...