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Account Manager

2 months ago

Acacia Lake, United States Teleperformance USA Full time
Category : Client Operations

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement program

Your Responsibilities

Project management including team leadership

· Compile specifications, requirements and other program specific documentation from the client

· Write creative copy for interactive voice response scripts

· Track and manage scope, schedule and costs for project implementation

· Manage tasks and deliverables from client to technical resources

· Review both new and existing IVR programs for script to system accuracy and effective sales approach

· Analyze client reports and make suggestions to optimize scripts and/or offers

· Identify potential application and process improvements

· Provide excellent customer service to internal and external clients

· Prepare monthly billing documentation

· Prepare documentation for client business reviews

· Develop monthly revenue projections for each client

· Perform other related duties and assignments as required and as assigned by supervisor or other management

· Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately

· Bachelor’s degree or significant equivalent experience as an Account Manager in the contact center industry

· 2 to 4 years of experience as an account manager, account coordinator or project manager preferably working with IVR applications or in the contact center industry

· Minimum requirement of intermediate Microsoft Office skills (i.e., Word, Excel, Power Point, etc.)

· Overnight travel approximately four times per year

· Excellent attendance history is required

· Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit checks

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer