Chronic Condition Management Program Assistant

2 weeks ago


Santa Clara, United States Kaiser Permanente Full time
Job Summary:

The Program Assistant works under the direction of the CCM Manager and/or care/case managers to support the delivery and daily operations of CCM Population and care/case management programs. Support includes, but is not limited to, clerical duties, managing office logistics; facilitating communication with members, primary care team staff, and other departments and services, processing and maintaining databases, and maintaining program resources.



Essential Responsibilities:


Assists the CCM Manager or care/case manager in screening and enrollment of patients:
May conduct population or care/case management program outreach efforts, using the system database or other outreach lists
Obtains and reviews charts or other data related to ER visits and hospital admissions for follow-up and program enrollment
Processes referrals received from electronic referral system
Provides initial outreach to patients, introducing the care/case management program and processing of new referrals
Sets up initial visits and/or classes as appropriate and mails out program materials
Generates authorization letter when requested and follows up to ensure that written authorization is received if not electronically referred from primary care provider.
Provides logistical support for classes, group visits and clinics:
Schedules conference rooms
Schedules patients
Confirms schedule with providers and presenters
Provides reminder calls/letters to patients
Assists in preparing charts and supplies
Assists patients in completing program questionnaire or log as needed
Checks blood pressure, pulse, respirations, height, weight, peak flows, spirometry or downloads glucose meters as needed
Registers members and generates OSCR forms per medical facility policy.
Conducts visit registration and scheduling of telephone and clinic visits:
Schedules appointments
Provides reminders as needed
Coordinates or provides resources for patient-specific prevention activities
Registers members for visits and generates OSCR forms per medical facility policy
Processes referrals, schedule classes and follow-up appointments as directed by care/case managers
Contacts overdue patients by phone or letter at direction of care/case managers.
Maintains computer databases:
Adds and delete patients into the Patient Alert System using program guidelines
Manipulates and utilizes data in current patient population management report system.
Enters patients in care/case management software programs and maintains data as appropriate, e.g. AmCare, Lotus Notes Case Management System, Cholesterol Management Program, MULTIFIT Program, etc.
Maintains Access or Excel patient logs if used in conjunction with care/case management software applications.
Manipulates and utilizes data to generate reports and queries as needed.
Maintains daily program operations:
Prepares, maintains and provides member packets for enrollment, group visits, classes and/or clinics
Sends letters to patients and patients providers
Makes copies of program materials, send faxes as needed
Establishes and maintains a department filing system
Answers phone and voice mail and routes messages to appropriate person; provides call backs to patients relaying responses from care/case manager
Sorts and routes department mail
Orders and transfers charts at the direction of care/case managers
Sends memos and progress notes to patients MD/NPs
Contacts patients by phone or by letter at direction of care/case managers for follow-up
Upon program completion places patients on booking list for routine follow-up appointment with their primary care MD/NP per medical center policy
Orders office and program supplies
Works with care/case managers and other staff to maintain patient education resources, including inventory, ordering and distribution
Communicates with Schedule Maintenance Department regarding care/case manager schedules.

Supervisory Responsibilities: This job has no supervisory responsibilities.



Grade 400


Basic Qualifications: Experience

Minimum one-year secretarial and/or medical setting/front office experience required.
Education
  • High School Diploma or General Education Development (GED) required.
License, Certification, Registration
  • N/A
Additional Requirements:
  • Skills and knowledge of Medical Assistant preferred and may be required for a specific program per medical center policy.
  • Proficient and legible advanced writing, reading, and arithmetic skills required.
  • A minimum of intermediate tested proficiency with Windows, Microsoft Word, and Excel required, and ability to learn complex software programs, including databases, required.
  • Keyboarding at least 40 wpm required.
  • A service orientation and openness to creative and innovative approaches to providing service characterized by cultural sensitivity, respect, and polite communication with patients, staff members, and visitors required.
  • Strong organization and task management skills required, multi-tasking skills in a busy environment required.
  • Ability to be self-motivated, to work independently, and to work as a team member required.
  • The successful candidate must demonstrate the ability to be self motivated, to work independently and to work in a busy environment.
  • Must be willing to work in a Labor Management Partnership environment.
  • BLS may be required per medical center policy.
Preferred Qualifications:
  • Knowledge of medical terminology strongly preferred. Knowledge of KP systems (e.g., PARRS, RegPlus, CIPS) strongly preferred.
  • Knowledge of ordering materials and monitoring inventory strongly preferred.
  • Good attendance strongly preferred.
  • AA in Business or Heal


  • Santa Clara, United States Kaiser Permanente Full time

    Job Summary:The Program Assistant works under the direction of the CCM Manager and/or care/case managers to support the delivery and daily operations of CCM Population and care/case management programs. Support includes, but is not limited to, clerical duties, managing office logistics; facilitating communication with members, primary care team staff, and...


  • Santa Rosa, California, United States Ro Health, LLC Full time

    Job Description:Ro Health, LLC is seeking a skilled LPN/LVN School Nurse to manage the care of students with chronic health conditions in our school district. This role requires a licensed LVN with a passion for working with kids and excellent communication skills.About Ro Health, LLC:We are a rapidly growing healthcare staffing agency dedicated to providing...


  • Santa Clara, United States Jones Lange Lasalle, Inc. Full time

    JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, Program Manager, Meeting, Manager, Assistant, Event, Program, Property Management, Business Services

  • Program Manager

    4 months ago


    Santa Clara, United States Santa Clara University Full time

    Position Title:Program ManagerPosition Type:RegularHiring Range:$33.46-$39.35 per hour commensurate with experiencePay Frequency:HourlyA. POSITION PURPOSEThis position serves as the Head Proctor for summative assessments (principally final examinations)administered by the Law School. The position supervises the staff and students; serves as the budgetmanager...


  • Santa Clara, United States DynPro Full time

    Job Description Role: Technical Program Manager Contract to hire. Location- Preferred local to Bay area not limited. (locals will be given preference) Remote is OK-West coast hours. Plan, scope & lead execution and delivery of IT's most critical, complex and high visibility cross-functional programs. Collaborate with various cross-functional teams to...


  • Santa Clara, United States Grace Management Full time

    Pay $16.00+/hourStart date December 2nd Assisted Living and Memory Care CNAs neededSnow Canyon Retirement seeks compassionate and caring individuals who are dedicated to supporting exceptional senior living experiences. Working at Snow Canyon Retirement means you are part of the family. Each day is an opportunity to make a positive difference in the lives of...


  • Santa Clara, California, United States Marvell Semiconductor, Inc. Full time

    About Marvell Semiconductor, Inc.Our VisionWe are shaping the future of data infrastructure by providing innovative semiconductor solutions. Our technology is essential for various architectures, including enterprise, cloud, AI, automotive, and carrier systems.As a program manager at Marvell, you will have the opportunity to impact individual lives,...


  • Santa Clara, United States American Water Resources Association Full time

    The Department: SVP currently provides over 600 Megawatts of power to residential and business customers within Santa Clara, of which 40 percent of comes from carbon-free renewable resources. In addition to using green energy from large-scale wind, solar, geothermal and hydroelectric projects outside of the area, SVP employs innovative ways to locally...


  • Santa Clara, United States Grace Management Full time

    Pay $16.00+/hourStart date December 2nd Assisted Living and Memory Care CNAs needed Snow Canyon Retirement seeks compassionate and caring individuals who are dedicated to supporting exceptional senior living experiences. Working at Snow Canyon Retirement means you are part of the family. Each day is an opportunity to make a positive difference in the lives...


  • Santa Fe, New Mexico, United States Opportunity Healthcare Full time

    About Opportunity HealthcareOpportunity Healthcare is a dynamic healthcare organization dedicated to providing exceptional patient care and fostering a supportive work environment for our professionals.Job SummaryWe are seeking a highly skilled Chronic Pain Management Specialist to join our team in Santa Fe, New Mexico. As a key member of our healthcare...


  • santa clara, United States HS Solutions Inc Full time

    Project / Program management Location: Santa Clara, CA ( Remote for next few months) Day 1 onsite ( 3 days a week hybrid)Look for only product base experience profiles Duties:Responsible for taking small to large, company-wide, mission-critical programs/projects from original concept through final implementation.Ensures adherence to product processes,...


  • Santa Clara, United States HS Solutions Inc Full time

    Project / Program management Location: Santa Clara, CA ( Remote for next few months) Day 1 onsite ( 3 days a week hybrid)Look for only product base experience profiles Duties:Responsible for taking small to large, company-wide, mission-critical programs/projects from original concept through final implementation.Ensures adherence to product processes,...


  • Santa Clara, United States Exos Full time

    Job Summary:Responsibilities:We're seeking a Program Manager to lead our fitness center. As our new Program Manager you will:Hire, train, and supervise qualified staffDevelop, deliver and evaluate health promotion, incentive, and other specialty programsAchieve short- and long-term program goals in accordance with annual strategic planningGenerate reports...


  • santa clara, United States Exos Full time

    Job Summary:Responsibilities:We're seeking a Program Manager to lead our fitness center. As our new Program Manager you will:Hire, train, and supervise qualified staffDevelop, deliver and evaluate health promotion, incentive, and other specialty programsAchieve short- and long-term program goals in accordance with annual strategic planningGenerate reports...


  • Santa Clara, United States Tenstorrent Full time

    Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high...


  • Santa Clara, California, United States Jones Lange Lasalle, Inc. Full time

    OverviewJLL empowers you to shape a brighter way for the future of real estate. Our people at JLL and JLL Technologies are committed to hiring the best Program Managers who can lead teams and drive results.


  • Santa Clara, California, United States TONI GROUP LLC Full time

    Job Summary:">A highly skilled and experienced customer program manager is required to lead semiconductor switching projects and programs from initiation to completion, ensuring alignment with customer requirements and milestones.About the Role:">The Senior Semiconductor Program Manager will play a crucial role in managing customer semiconductor switching...


  • santa clara, United States Apptad Full time

    Job Title: Technical Program ManagerLocation: Santa Clara, CA (Onsite)Duration: ContractEducational Qualification*Bachelor’s or Master’s degree in Computer Science, Data Science, AI, or a related field.Job Description of Role* (RNR) (Mandatory - Minimum 500 words)Program Manager - Data/AI About the Role: We are seeking a highly skilled and...


  • Santa Clara, United States AllianceIT Inc Full time

    Job Description: Technical Program Manager (Contract)Location: San Jose, CAClient Domain: NetworkingPosition Overview:We are seeking a highly motivated and skilled Technical Program Manager (TPM) to join our dynamic team on a contract basis. This role is critical in driving the execution of complex networking projects and ensuring seamless collaboration...


  • Santa Clara, California, United States LTIMindtree Full time

    About the RoleWe are seeking an experienced Senior IT Portfolio Program Manager to join our team at LTIMindtree. As a key member of our organization, you will be responsible for leading large-scale IT Legal Portfolio Business Applications programs and projects from concept to delivery.Key ResponsibilitiesDevelop and manage detailed program execution plans,...