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Collections Representative
4 months ago
This is a hybrid opportunity. The regular work shift is 10-6:30 ET. Looking for customer service and dialer experience.
Responsible for direct telephone contact and follow-up collection efforts on high volume delinquent accounts. Collection efforts frequently require a high level of persuasiveness and assertiveness, coupled with sensitivity and diplomacy. Collection efforts must be managed in a professional manner in order to maintain positive customer relationship and minimize bad debt exposure.
Primary Responsibilities:
* Maintaining telephone contact with customers according to established guidelines and standards to ensure prompt payment.
* Responsible for a collection assignment consisting of customers with balance due.
* Responsible for all customers contacted by the dialer requesting to speak to a live person.
* Develop and maintain a working relationship with the Sales Organization as well as other internal departments.
* Effectively communicate goals and concerns with management.
* Responsible for making collection calls, sending collection letters, and contacting Sales..
* Handles billing questions and functions including but not limited to; Statement of Accounts, processing checks, processing credit card and auto pay payments, and account maintenance/cleanups.
Secondary Responsibilities:
* Communication with internal departments, Billing, Final Demand, Customer Service, Credit, Sales, Sales Liaison.
* Assistance with training and mentoring of new hires .
* Responsible for using all tools available to "skip trace" a customer.
* May perform the Final Demand Collector duties for a period of 6 months, if the business needs require.
* Miscellaneous duties as requested.
Education and Experience - Preferred:
* Four Year College Degree in Related Field
Education and Experience - Required:
* High School Degree or Equivalent
* 1-2 Years of Job Related Experience
* MS Word, Excel, Outlook
* Prior Customer Service (Phone) Experience
* Math Skills
* Keen Attention to Detail
* Great Written and Verbal Communication
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NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address applicationaccomodation@hibu.com : Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability
