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Collection Specialist

2 months ago

King of Prussia, Pennsylvania, United States Thomas Jefferson University & Jefferson Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Collections Representative to join our team at Thomas Jefferson University & Jefferson Health. As a key member of our Patient Financial Services department, you will be responsible for ensuring the timely and accurate completion of home infusion insurance billing, resubmits, and cash collection.

Key Responsibilities
  • Verify the accuracy of billing information received from customer service representatives and assist in obtaining additional information required before claims processing.
  • Interface with payers, patients, family, and healthcare professionals to obtain claim preparation information.
  • Post payments and identify credits and write-offs.
  • Process credits and write-offs with manager's approval.
  • Review payment denials and claim rejections, research, and resubmit where appropriate.
  • Accurately and timely post all cash, checks, credit cards, and electronically transferred funds to patients' accounts.
  • Balance to daily batch deposits.
  • Assist in the month-end closing by ensuring all appropriate information is posted to the A/R within the allotted time frame.
  • Research unidentified payments for proper posting or return to the payer.
  • Complete required number of transactions per day/week/month based on performance guidelines.
Requirements
  • High school diploma or equivalent.
  • Minimum 5 years experience in healthcare/insurance billing and collections.
  • Familiarity with computer-based billing and collection systems.
  • Strong organizational and verbal and written communication skills.
  • Excellent problem-solving skills. Ability to work independently.
About Us

Thomas Jefferson University & Jefferson Health is a nationally ranked healthcare system and higher education institution dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical, and applied research.