Contact Center Customer Service Representative

7 days ago


Winston Salem, United States TEKsystems Full time

Start Date: 1/6/25

Location: Winston-Salem, NC, 27104 (On-Site/In Person)

Job Title: Contact Center Customer Service Representative

Pay: $16 an hour

Hours:

+ 3 shift options assigned based on client needs

+ 8:30am - 5pm

+ 9am-5:30pm

+ 11:30am-8pm

Job Description

+ Responsible for achieving high levels of customer service to Tier I; non-loan servicing, customers

+ Must consistently meet quality standards within the call center

+ Answer, investigate, and/or initiate actions on customer inquiries efficiently, using all customer access channels. (Phone, web, chat, mail, fax, etc.).

Qualifications

+ Must Have:

+ Minimum of high school diploma

+ 1+ year of experience in a customer service environment

+ Nice to Have:

+ 1+ year of experience in a call center customer service environment with high volume calls (60+ daily)

+ Experience working on an auto-dialer system

+ College Education Preferred

I look forward to hearing from you

Pay and Benefits

The pay range for this position is $16.00 - $16.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Winston-Salem,NC.

Application Deadline

This position will be accepting applications until Dec 21, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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