Contact Center/Call Center Rep

5 hours ago


WinstonSalem, United States Insight Global Healthcare Full time
Job DescriptionJob Description

Title: Call Center Rep (Healthcare)

Location: Winston-Salem (Primarily working from home but may need to go into the office occasionally)

6 Month Contract-Hire

Pay Rate: $16-$24

Insight Global Health is currently hiring for multiple contact center representative openings in the Winston-Salem area. The ideal candidate will come from a healthcare call center environment, handling patient questions and concerns regarding anything to do with their patient account.

Requirements and Qualifications:

  • 2 years of experience working in a call center/customer service role within healthcare.
  • 2 years minimum experience working in healthcare/medical office setting.
  • Experience handling patient account information
  • Experience with EPIC
  • Ability to handle 50 calls per day

Additional Skills/Requirements (required)

  • Knowledge of medical terminology and/or medical claims.
  • Excellent analytical skills.
  • Expected to become proficient in Epic with successful completion of all related competencies.
  • Demonstrate ability in customer service problem resolution and relationship building.
  • Human relations and interpersonal skills necessary for interacting with management, staff, and administration.
  • Must be able to function in a fast-paced environment. Typing of at least 40 WPM preferred. Willing to work and contribute to a team environment.
  • Ability to balance and prioritize multiple tasks.
  • Effective listening.

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