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Customer Service Returns Administrator
4 weeks ago
Customer Service Returns Administrator
Pay: $26.00/hour (paid weekly)
Schedule: Monday - Friday, AM shift with flexible hours
- 40 hours per week.
Location: Portsmouth, NH 03801
Contract: 6-month role with potential for long-term
- Manage the returns process, including return validation, RMA (Return Material Authorization) creation, approval coordination, and follow-up tasks in ERP systems.
- Coordinate with the warehouse to ensure accurate and timely receipt of returned materials.
- Collaborate with contract manufacturers to handle RMAs at their sites.
- Manage stock buyback and scrap processes.
- Handle carrier claims and resolve shipping issues with Transportation and Customer Service departments.
- Maintain high levels of customer service for internal and external stakeholders.
- Lead or participate in weekly meetings to expedite RMA resolution.
- Work closely with Sales, Operations, Accounting, Customer Service, Technical Support, and Logistics teams.
- Monitor ERP data and manage multiple customer service inboxes.
- Regularly review and improve processes, providing RMA training as needed.
- 1-3 years of customer service or related experience.
- Strong written and verbal communication skills.
- SAP experience preferred.
- Proficiency in Excel.
- Health, dental, and vision insurance
- Health savings and flexible spending accounts
- Life insurance
- Retirement plan
All qualified applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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