Sleep - Customer Service Representative

4 weeks ago

Asheville, United States Aeroflow Full time
Aeroflow Health - Sleep - Customer Service Representative

Location: Fully remote

Aeroflow believes in career building. That's why we promote from within and reward individuals who have invested their time and talent in us. Whether you are looking for a place from which to launch your career - or a stable, ethical company in which to advance, you will not find an organization better equipped to help you meet your professional goals than Aeroflow Health.

The Opportunity

Aeroflow Sleep is growing fast, and we are on the lookout for bright, positive, ambitious go-getters who aren't afraid to go all in to contribute to meeting, and exceeding, team and personal goals.

Your Primary Responsibilities

The primary objective of the PAP Intake team is to provide patients with high quality customer support, while guiding them through the process of getting set up for CPAP or BiPAP therapy. Some of the primary responsibilities are (but not limited to):

  • Provide customer service to patients diagnosed with sleep apnea, through phone and email support
  • Serve as liaison between medical offices, insurance providers, and patients, to provide the prescribed therapy
  • Analyze account data to provide information and solutions to patients regarding insurance, billing, compliance, and PAP therapy
  • Schedule patients for PAP delivery and clinical appointments
  • Troubleshooting PAP machines, masks, and therapy, and provide solutions to ensure patient adherence
  • Partner with other teams, within Aeroflow Sleep, to achieve a cohesive team atmosphere and better service our patients
  • Maintain HIPAA/Patient confidentiality
  • Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies
  • Compliance is a condition of employment and is considered an element of job performance

Skills for Success

  • Excellent communication and customer service skills
  • Analytical
  • Organization
  • Compassion and patience
  • Independent decision making
  • Ability to contribute to a team environment
  • Proficient in in computer navigation and software applications such as Google Suites or Microsoft Office

Required Qualifications

  • High school diploma or GED
  • 1+ year experience in a customer service-related field

Starting pay of $18/hr

What Aeroflow Offers

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE

Here at Aeroflow, we are proud of our commitment to all our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

  • Family Forward Certified
  • 5000 Best Place to Work award winner
  • HME Excellence Award
  • Sky High Growth Award

If you've been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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