Sleep - Customer Account Representative

2 months ago

Asheville, United States Aeroflow Full time
Aeroflow Health - Sleep - Customer Account Representative

Location: Asheville, NC - Must be able to come into the Asheville office for the first 90 days, then has the ability to be fully remote

Aeroflow believes in career building. That's why we promote from within and reward individuals who have invested their time and talent in us. Whether you're looking for a place from which to launch your career - or a stable, ethical company in which to advance, you won't find an organization better equipped to help you meet your professional goals than Aeroflow Health.

The Opportunity

Aeroflow Sleep is growing fast and we're on the lookout for bright, positive, ambitious go-getters who aren't afraid to go all in to contribute to meeting, and exceeding, team and personal goals.

Your Primary Responsibilities:

You will be responsible for helping onboard newly diagnosed sleep apnea patients into Aeroflow Sleep by:

  • Being available for inbound calls. The content of phone calls consists of helping patients understand the process of obtaining a new CPAP machine, reviewing insurance requirements and billing, and basic equipment troubleshooting.You must be comfortable communicating with patients, healthcare professionals, and insurance companies.
  • Assisting patients by answering their emails directly
  • Managing emails sent internally regarding patients on the log
  • Maintaining a sales log and keeping follow up dates up-to-date
  • Reviewing clinical documentation to ensure insurance guidelines are met
  • Verifying eligibility through insurance and obtaining prior authorizations
  • Managing communication with outside sales representatives including addressing escalations and responding to OSR inquiries in a timely manner
  • Scheduling patients for CPAP delivery and setup
  • Maintain HIPAA/patient confidentiality.
  • Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
  • Compliance is a condition of employment and is considered an element of job performance.
Skills for Success
  • Excellent Customer Service and Communication Skills
  • Ability to Think Critically
  • Exceptional Organization
  • High Level of Compassion and Patience
  • Willingness to Make Decisions Independently
  • Ability to Contribute to a Team Environment
  • General Computer and Email Proficiency
Required Qualifications
  • High school diploma or GED
  • 1+ year experience in a customer service related field
  • 1+ year experience in a healthcare related position
What Aeroflow Offers

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:
  • Family Forward Certified
  • Inc. 5000 Best Place to Work award winner
  • HME Excellence Award
  • Sky High Growth Award


If you've been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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