Work Study Student Assistant

1 week ago

Wellesley Hills, United States MassBay Community College Full time

Work Study Student Assistant (FWS Only)

Department: Advising

Location: Wellesley Hills

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to meet critical workforce demands of communities, and to contribute to the region's economic development.

Massachusetts Bay Community College values diversity, inclusion, and collaboration. We strongly encourage members of underrepresented communities to apply to join our community.

Located in Greater Boston, MassBay is a comprehensive, open-access community college offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant and inclusive educational community and have a desire and ability to work with a diverse population. This is a part-time, student employment position with no benefits. This student employee will serve as a customer service representative, staffing the front desk for the Advising Center on the Wellesley campus, and in our Virtual Advising Center.

Key Responsibilities and Duties:

* Greet every student;
* Answer phone calls and emails;
* Log students in for visits with advisors;
* File and organize documents;
* Assist students in filling out appropriate forms;
* Provide assistance with Bay Navigator, to include adding/dropping courses, viewing course manager, requesting transcripts, viewing courses schedule;
* Assist with other online services, including but not limited to: password rests, student email, and Blackboard.



Commitment to Equity:

* Support MassBay's commitment to the Equity Agenda;
* Support MassBay's commitment to being anti-racist; embracing a community free of bias and inequality.



This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.

Required Qualifications:

* A working experience in customer service;
* Good communication skills;
* Familiarity with online systems and applications (Bay Navigator, Blackboard, student email).



Preferred Qualifications:

* Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;
* Experience working in a diverse environment;
* Demonstrated commitment to working with underserved students;
* Responsible;
* Ability to work in a professional work environment.

Additional Information:

Salary Range: $19 per hour

Position Type: Student Employee

Application Deadline: June 3, 2023, or thereafter until filled.

To Apply: Please include a letter of interest and resume with your online application.

PLEASE NOTE: We require students who are eligible to file a Free Application for Federal Student Aid (FAFSA) to have one on file, before they are hired or continue employment.

This is a grant funded position, and position is contingent on funding.

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Affirmative Action Officer and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

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