Customer Service Representative for Advising Center

6 days ago


Wellesley Hills, Massachusetts, United States MassBay Community College Full time

Massachusetts Bay Community College is seeking a part-time Customer Service Representative to join our vibrant and inclusive educational community. This role serves as the face of our college, interacting with students in person and virtually. We are committed to providing exceptional customer service, ensuring that students receive timely assistance and support.

Key Responsibilities:
  • Greet every student warmly and provide assistance with their inquiries
  • Answer phone calls and respond to emails in a professional and courteous manner
  • Log students in for visits with advisors, ensuring seamless communication between staff and students
  • Organize documents and maintain accurate records

We are seeking an individual with excellent communication skills, a friendly demeanor, and a passion for working with diverse populations. As a Customer Service Representative, you will be the first point of contact for many students, setting the tone for their experience at MassBay. If you are enthusiastic, adaptable, and thrive in a fast-paced environment, we encourage you to apply.

Requirements:
  • A working experience in customer service or a related field
  • Good communication and interpersonal skills
  • Familiarity with online systems and applications (Bay Navigator, Blackboard, student email)

The estimated salary for this position is $19 per hour, commensurate with qualifications and experience. We offer a grant-funded position, contingent on available funding. A CORI clearance is required for final candidates. Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation.



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