Bilingual Quality Assurance Specialist

3 weeks ago


Plano, Texas, United States CornerStone Staffing Full time

Job Title: Bilingual Quality Assurance Specialist

Location: Chandler, AZ (Hybrid)

Estimated Salary: $17/hour

We are seeking a Quality Assurance Specialist to join our team in Chandler, AZ. As a key member of our financial services team, you will play a vital role in ensuring top-notch customer service by reviewing call center interactions and helping the team shine.

Key Responsibilities:

  • Evaluate and verify the quality and accuracy of call center and partner interactions to support high-quality customer contact and task processing.
  • Participate in calibration sessions to maintain consistent quality standards, processes, and scoring accuracy.
  • Use monitoring tools to gather data and produce reports that drive business objectives.

Requirements:

  • Attention to Detail: Strong organizational skills with a focus on accuracy and detail.
  • Communication Skills: Proficient in written communication to report findings and provide feedback.
  • Technical Skills: Familiarity with Microsoft Office applications (Word, Excel) and experience with recording platforms is a plus.
  • Problem-Solving Abilities: Comfort in applying concepts in ambiguous situations.

About Us:

CORNERSTONE STAFFING is a leading staffing agency dedicated to providing exceptional candidates for various roles. We pride ourselves on building long-term relationships with our clients and candidates alike.



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