Internal and External Customer Service Specialist

3 days ago


Plano, Texas, United States OmniOn Power Full time
Company Overview

OmniOn Power is a leading provider of end-to-end product and service solutions for electrical infrastructure protection and optimization.

Job Description

This role involves working closely with cross-functional teams to provide internal and external customer support, resolve issues, and ensure customer satisfaction.

Key Responsibilities:
  1. Provide excellent customer service through accurate order entry, call handling, and professional communication.
  2. Resolving customer complaints by coordinating with Operations, Technical members, Sourcing, Manufacturing, and other teams.
  3. Coordinate effective solutions for customer requests and ensure complete handling of the request.
  4. Inform customers about purchase order status, repair & return, advanced warranty, technical follow-up, spare parts, and clarify any questions to ensure a positive experience.
  5. Ensure accuracy of documentation including return material requests, shipping, invoicing, and finance systems.
Requirements
  • High School Diploma/GED equivalent and 2 years of experience in order fulfillment/order management.
  • 2 years of experience using SAP or similarly large and complex ERP system to drive results.
  • Bilingual in both Spanish and English – Fluent in both verbal and written language.
Benefits
  • A competitive salary of $60,000 - $80,000 per year.
  • An opportunity to work with a dynamic and growing company.
  • A collaborative and supportive work environment.


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