Client Service Representative

3 weeks ago

Fairfield, United States Solano-Napa Pet Emergency Clinic Full time
Description

Position at Solano-Napa Pet Emergency Clinic

Client Service Representative

Reports To: Hospital Director
Department: Emergency
Location: All
FLSA Status: Non-Exempt
Effective Date:

JOB SUMMARY
The Client Service Representative is responsible for providing exceptional and compassionate service to the pet parents and pets of our community. Hourly rate $20-$24.50 based on experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES
• Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process.
• Models a professional and courteous manner with staff and clients.
• Efficiently answers telephone calls and client questions, takes messages
• Assists technician with providing routine instructions to owners on the proper administration of the medication.
• Invoices clients, collects fees, makes change, imprints credit card forms, and obtains authorization for credit charges following the credit policies of the hospital.
• Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.
• Handles all animals with both caution and compassion.
• Other duties as assigned

ESSENTIAL JOB REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required for the role of Client Service Representative:
• Basic veterinary medical knowledge is desired
• Client service and interpersonal skills
• Understanding or ability to quickly learn and apply basic patient restraint techniques
• Reading and interpreting patient charts and treatment sheets
• Effective computer skills and ability to quickly learn new systems (Microsoft Office, E-mail, EzyVet preferred)
• Professional and courteous in communication and demeanor
• Flexible
• Willing to learn and adapt
• Attention to detail
• Adherence to procedures and protocols
• Works well in team environment
• Self-starter and able to work with minimal supervision

Communication Skills
Candidate must have the ability to communicate in a consistent and professional manner. This includes both verbal and written communication. Other essential communication skills include but not limited to:
• Ability to communicate and collaborate with the on-shift ER Doctor or ER Shift Lead
• Ability to recognize and elevate real-time client, clinical, or workflow issues to the Technician Supervisor or Hospital Director.

This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or represent specific duties of any one incumbent. The knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.

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