Clinical Applications Support Analyst

2 weeks ago

New York, United States NYC Health Hospitals Full time
Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

The successful candidate will develop and manage clinical information systems, projects, and implementations.

Duties & Responsibilities

  • Analyze and document business requirements and processes; communicate requirements to technical personnel through the construction of basic conceptual data, process models and flowcharts, and technical specifications.
  • Interview end users, stakeholders, and project sponsors in order to assess business and clinical needs; create business, functional, and technical requirements documents based on captured data and in accordance with departmental protocol/standards.
  • Convert information gathered into details including data sources, data, and user types, interface components, interface navigation needs, reporting needs, and administrative system needs.
  • Define external interfaces, constraints, quality issues, and other non-functional requirements.
  • Provide the project management team with identified risks, concerns, and ambiguities discovered during the gathering of requirements; assist the team in developing solutions.
  • Partner with project managers to complete requirements documentation in accordance with the project schedule.
  • Plan, organize, facilitate, and lead meetings and workgroups as well as oversee and execute follow-up activities.
  • Ensure the software development team accounts for all defined requirements in coordination with the quality assurance team. Ensure that all quality standards comply with internal policies and industry standards.
  • Document changes to baseline requirements through a standard change control process. Document software test plans, technical requirements, release notes, user and training guidelines, and other materials.
  • Plan, coordinate, and support unit acceptance testing and subsequent deployments in coordination with other team leaders.
  • Perform end-user and application support functions including problem-solving and resolution of application function defects. Provide systems and application training.
  • Develop and execute project presentations.
  • Participate in special projects as required.
  • Provide training to and serve as a mentor for Junior Clinical Business Analysts and/or other appropriate project team members; manage and evaluate work products for assigned team members.
  • Participate in the development of various departmental training initiatives.
  • Interview Junior Clinical Business Analysts and/or other appropriate project team members.
  • Due to the responsibilities of your position, you will be required to work beyond your regularly scheduled hours.

Minimum Qualifications
1. A Masters degree or advanced clinical degree from an accredited college or university; or
2. A Baccalaureate degree from an accredited college or university and one (1) year of experience gathering and documenting business, clinical, and/or functional requirements for software applications development and implementation in a clinical, allied health, non-allied health, behavioral health, information technology, information services, business, analytics or related area; or, one (1) year of experience in a relevant clinical and/or healthcare administration role/function; or
3. A satisfactory combination of education, training, and experience.
4. Specialty certification(s) issued by a national commercially available program, state, professional society, academic or technical institution in an area(s) listed above, may be credited on a month-to-month basis toward the required work experience for a total of one (1) year.

Department Preferences

Knowledge, Skills, Abilities and other Requirements:
  • Microsoft Suite
  • ITIL certification
  • HIT certification
  • Experience working effectively in a public hospital setting including long-term, acute, ambulatory care, medical service administration, public administration, personnel and labor relations, finance or appropriate functional areas

Years of Experience:
  • 1-2 years Preferred

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:
  • Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
  • Retirement Savings and Pension Plans
  • Loan Forgiveness Programs for eligible employees
  • Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
  • College tuition discounts and professional development opportunities
  • Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.

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