IT Support Analyst

2 weeks ago

New York, United States Northside Charter High School Full time
Job DescriptionJob DescriptionJob Description: IT Support Analyst

The Basics Of a IT Support Analyst:

  • Contract position

  • Will require a flexible time commitment sometimes beyond a normal 40-hour work week including after hours

What You'll Do As a IT Support Analyst / Responsibilities:

Under general supervision, provide first-level support and ensure a wide variety of problems involving hardware and software applications are diagnosed and resolved in a timely and professional manner to provide a Top-Tier Information Technology (IT) experience to students & staff.

  • Install, configure, and troubleshoot computer equipment, peripherals, software, and services.

  • Provide technical support and training to assist all with technology equipment and applications, both remotely and in person.

  • Diagnose hardware, software, and system problems reported to Help Desk.

  • Analyze and troubleshoot technology equipment, software, and services to ensure high availability. Collaborate with users and vendors to achieve the same.

  • Ensure that IT support requests reported via various channels such as calls, ticketing systems are fully recorded and tracked in the Help Desk system.

  • Effectively prioritize calls to ensure incidents with the greatest impact are resolved first

  • Assist with procurement of reliable and efficient end user technology equipment, software, and services at competitive costs.

  • Assist with IT hardware and software inventory management.

  • Decommission and recycle or dispose of hardware and software per departmental procedures.

  • Assist with the technology budgeting process by researching and gathering information required to budget for end user technology equipment, software, and services.

  • Stay current with technologies and applications used by our users. Recommend ways to improve operational efficiencies leveraging new and existing technology.

  • Assist with updating and maintaining current personal computer policies and computer security manuals.

  • Document computer problems and resolutions for future reference.

  • Good problem solving and root cause analytical capabilities

  • Positive working attitude and be a committed team player

  • The candidate should show a strong willingness to learn new technologies.


Must haves for a IT Support Analyst:

  • 3 year’s experience in a Technology Support role or similar support role.

  • Working knowledge of Windows Desktop OS, iOS, Chrome OS, networking fundamentals, peripherals, active directory.

  • Professional work ethics.

  • Knowledge of Microsoft Active Directory, O365,

  • Understanding of Network Protocols (TCP/IP, DNS, DHCP etc.),

  • Knowledge of JAMF, Zoom, Trello, Google Workspace. Jupiter

  • PowerShell or scripting is a plus

  • Bachelors in Computer Science or Diploma.




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