Application Support Analyst

1 month ago

New York, United States Marex Full time

Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets.

The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a major franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.

Marex was established in 2005 but through its subsidiaries can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 36 offices worldwide, the Group has over 1,800 employees across Europe, Asia and America.

**Purpose of Role**:
The **Application Support Analyst** is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.

**Responsibilities**:

- Provide support for all trading and back-office platforms offered by Marex to both internal and external client base.
- Support business users offering first, second and third line support.
- Create and deploy PowerShell scripts providing a range of business functions.
- Manage new system analysis and implementation.
- Provide incident management per ITIL standards.
- Liaison between technology department and business groups to communicate system changes.
- Manage process and trading system documentation; produce and regularly maintain to a high standard.
- Ensure active tasks retain focus through workflow and prioritisation awareness.
- Manage vendor system upgrades and implementation.
- Manage exchange relationships and project manage mandatory upgrades.
- Manage technical client on-boarding.
- Complete exchange reporting and compliance audits.
- Provide consultative sales support.
- Manage client technical requirements within Marex technology department.
- Complete monthly transactional and volume reporting across all systems.

The Company may require you to carry out other duties from time to time

**Competencies, Skills and Experience**:
**Competencies**:

- Process driven and systematic.
- Demonstrates curiosity.
- Resilient in a challenging, fast-paced environment.
- Ability to take a high level of responsibility in a fast pace and high-volume environment.
- Excels at building relationships, networking and influencing others.
- Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness
- Ability to work shifts patterns
- Must be able to work under demanding conditions with a calm demeanour
- Proven ability to show a proactiveness in picking up issues and improving existing processes
- Process-driven and systematic mindset
- Ability to build strong relationships with Application Development teams and business sponsors
- Excellent documentation, communication, and organizational skills

**Skills and Experience**:

- Bachelor's degree in any relevant field preferred
- Solid background in Windows, Linux/Unix OS, including SQL and Oracle database architecture
- Experience with ITIL and change management processes
- Excellent documentation, communication, and organizational skills
- General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trade is preferred
- Experience in a financial services background, ideally banking, is preferred.
- Knowledge and expertise in high frequency trading platforms is preferred.
- Experience in exchange and vendor management with a view to project manage exchange/system critical upgrades
- Knowledge of server-side infrastructure and admin tools to include the following systems: TT, Stellar, Deltix, ATEO, IBM MQ/Algorithmics and ION Suite
- Knowledge of Fix Messaging protocol, including support experience
- Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets
- Experience in technical onboarding of new APIs and system
- Prior experience in a consultative sales support role, liaising directly with clients in a technical capacity

**Salary Range**:$57.69 to $72.12 per hour and eligible for discretionary bonus.**

LI-PP1

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