Application Support Analyst

4 weeks ago

New York, United States Careerbuilder-US Full time

Date Posted: 05/07/2024

Hiring Organization: Rose International

Position Number: 463639

Job Title: Application Support Analyst

Job Location: New York, NY, USA, 10013

Work Model: Onsite

Employment Type: Temporary

Estimated Duration (In months): 12

Min Hourly Rate ($): 70.00

Max Hourly Rate ($): 80.00

Must Have Skills/Attributes: PERL, Python, ServiceNow, SQL


Job Description


**Only those lawfully authorized to work in the designated country associated with the position will be considered. **


**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **


The FIS GMI product is a comprehensive, multi-currency, multi-asset class platform designed to support the middle and back-office operations of financial institutions, including banks, hedge funds, asset managers, and trading firms. It provides integrated processing, accounting, and reporting capabilities across a range of financial instruments, including equities, fixed income, foreign exchange, derivatives, and commodities.


The Application Support Analyst requires good analytical and troubleshooting skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required.


Qualifications:

• Excellent problem-solving skills and the ability to troubleshoot complex technical issues

• Experience in Production support or software development for 5-8 years, preferably in the fintech industry

• Experience in ITIL would be beneficial

• Experience in a demanding environment, working to strict deadlines

• Experience in a service-based environment would be beneficial

• Experience in analyzing and solving problems

• GMI, AS/400 and System 36/RPGLE.

• Strong SQL knowledge and query writing

• ITRS, ServiceNow

• Nice to have: Python, Perl, and or Scripting skills


Application Support Analyst Responsibilities:

• Providing technical support to the GMI users, including troubleshooting issues, answering questions, and resolving problems

• Configuring and maintaining the GMI system, including testing and implementing system changes and updates

• Collaborating with other teams and departments, such as development, testing, and project management, to ensure effective system operation and support

• Monitoring system performance and identifying opportunities for improvement or optimization

• Developing and maintaining system documentation, including procedures and user guides

• Participating in system testing, validation, and implementation projects

• Providing training and support to GMI users, including new employee onboarding and ongoing training and development

• Provide technical solutions and liaise with the Operations business during critical production outages while managing the remediation tasks following these outages to avoid repeat failures

• Work with the Development and Release teams to ensure robust software implementations.

• Create innovative solutions and proactive approaches to optimizing processes

• Effectively communicate issues and status updates with business users, second level support, and development teams


Additional Requirements:

• Ability to communicate well at all levels

• Strong organizational skills

• Self-motivating

• Ability to work in a team environment

• Ability to learn new skills quickly with little supervision

• Possess strong communication skills, in both verbal and written format

• Well organized and able to multi-task

• Planning, delegation, multi-tasking, and prioritization skills

• Team-oriented with a collegial approach to addressing challenges

• Will be a highly motivated, strong performer with a proven ability to manage remote vendor teams to full effectiveness

• Willingness and proactivity to take ownership of issues and see them through to resolution

• Desire, and proven ability, to constantly improve technical environments and platforms

• Must have strong attention to detail and not be willing to settle for a job half done

• Be flexible to react to situations within the production support environment


Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.


California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

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