Sr. Application Support Analyst

2 weeks ago

New York, United States Open Systems Technologies Full time
Application Support Senior Analyst
Pay: $80/hr
  • The product is a comprehensive, multi-currency, multi-asset class platform designed to support the middle and back-office operations of financial institutions, including banks, hedge funds, asset managers, and trading firms. It provides integrated processing, accounting, and reporting capabilities across a range of financial instruments, including equities, fixed income, foreign exchange, derivatives, and commodities.
  • The role requires good analytical and troubleshooting skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required.
Key Responsibilities:
  • Providing technical support to the GMI users, including troubleshooting issues, answering questions, and resolving problems
  • Configuring and maintaining the GMI system, including testing and implementing system changes and updates
  • Collaborating with other teams and departments, such as development, testing, and project management, to ensure effective system operation and support
  • Monitoring system performance and identifying opportunities for improvement or optimization
  • Developing and maintaining system documentation, including procedures and user guides
  • Participating in system testing, validation, and implementation projects
  • Providing training and support to GMI users, including new employee onboarding and ongoing training and development.
  • Provide technical solutions and liaise with the Operations business during critical production outages while managing the remediation tasks following these outages to avoid repeat failures.
  • Work with the Development and Release teams to ensure robust software implementations.
  • Create innovative solutions and proactive approaches to optimizing processes
  • Effectively communicate issues and status updates with business users, second level support, and development teams
Qualifications:
  • Excellent problem-solving skills and the ability to troubleshoot complex technical issues
  • Experience in Production support or software development for 5-8 years, preferably in fintech industry
  • Experience in ITIL would be beneficial
  • Experience in a demanding environment, working to strict deadlines
  • Experience in a service-based environment would be beneficial
  • Experience in analyzing and solving problems
  • GMI, AS/400 and System 36/RPGLE.
  • Strong SQL knowledge and query writing
  • ITRS, ServiceNow
  • Nice to have: Python, Perl, and or Scripting skills
Additional Requirements:
  • Ability to communicate well at all levels
  • Strong organizational skills
  • Self-motivating
  • Ability to work in a team environment
  • Ability to learn new skills quickly with little supervision
  • Possess strong communication skills, in both verbal and written format.
  • Well organized and able to multi-task.
  • Planning, delegation, multi-tasking, and prioritization skills.
  • Team-oriented with a collegial approach to addressing challenges.
  • Will be a highly motivated, strong performer with a proven ability to manage remote vendor teams to full effectiveness.
  • Willingness and proactivity to take ownership of issues and see them through to resolution.
  • Desire, and proven ability, to constantly improve technical environments and platforms.
  • Must have strong attention to detail and not be willing to settle for a job half done.
  • Be flexible to react to situations within the production support environment.
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