Camas Club Representative

Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.

Kalispel Hospitality

It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs:

CORE PURPOSE

We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.

CORE VALUES

We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first.

Everyone is Welcome Here. Respect and honor all guests, use sincere "thank you" and "goodbye," and use guest name whenever possible.

We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.

Summary of Functions

A Camas Club Representative is dedicated to serving the guests of Northern Quest Casino at the Player's Club desk, outlets and on the gaming floor, providing the best possible service by performing the following duties.

Essential Duties and Responsibilities

* Ensures compliance with the Kalispel Tribe of Indians- State of Washington Gaming Compact, Internal Controls, NIGC Regulations and Northern Quest Policies and Procedures.
* Performs liaison tasks by receiving and appropriately directing internal and external guests and callers.
* Provides specific and general departmental information regarding the casino.
* Facilitates access to information and responds to written requests.
* Provides high quality customer service and hospitality in the execution of these tasks and responsibilities.
* Provides specialized services to VIP guests.
* Assists Bus Coordinator as needed.
* Prepares for the arrival and greets daily bus shuttles.
* Builds and promotes Camas Club membership.
* Enters all new Camas Club memberships and data entry for complimentary authorization points.
* Redeems Camas Club points for casino merchandise and other casino services.
* Knowledge of the box office ticket system to sell concert tickets to the public using guest credit card
* Enters custom ratings based on amount spent at other venues to guest accounts.
* Able to identify any irregularities in guest accounts and reports to the supervisor any discrepancies.
* Ability to learn the functionality of database tools to determine eligibility of guest rewards and offers.
* Responsible for maintaining a clean database by regularly correcting addresses and other personal information on guest accounts as directed by the data base team.
* Required to follow policy and procedure of the Win/loss statement process in an accurate manner
* Required to assist in Casino promotions, concerts, slot tournaments and events.
* Knowledge of the promotional kiosks and functionality.
* Researches, compiles and prepares data for reports; assists with special projects.
* Participates in casino promotions, events and concerts to ensure excellent customer service.
* Promote and carries out Camas Club promotions and events.
* Provides feedback and assists as needed for each promotion and event.
* Assist Supervisors as needed.
* Ensure control/protection of company assets.
* Available and willing to work any changes in hours deemed necessary for Business Levels.
* Responsible for maintaining a consistent, regular good attendance record.
* May be required to be a panelist for the Internal Review Hearings.
* Ability to multitask while taking incoming telephone calls at the Call Center.
* Must possess good cash handling skills.
* Must be able to accurately handle large sums of cash or slot tickets.
* Must be able to accurately handle large sums of cash, slot tickets, and prize payout forms by following NQRC and dept cash handling policy and procedures.
* Must be able to follow P&P for cash and gift postcards and related promotions.
* Ability to multitask in all areas of the Camas Club.
* This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education

* High school diploma or general education degree (GED).
* One year of college or technical school preferred.

Experience

* Two to five years of related experience in the hospitality or retail field.

Skills

* Must be computer literate with working knowledge of Microsoft programs and other computer software.
* Ability to type at a minimum of 20 wpm.
* Must be proficient with Northern Quest Player Tracking and Compliance Software
* Delivery of outstanding, attentive and friendly service to customers.
* Ability to handle stress, remain calm and courteous and handle a wide variety of clientele.
* Ability to maintain effective working relationships with department head and employees.
* Skill in solving practical problems, exercising good judgment and dealing with situations where only limited standardization exists.
* Ability to use multiple types of equipment including but not limited to ID scanners, Ipads, card printers, receipt printers, lap tops etc
* Excellent organizational, communication and interpersonal skills.
* Skill in identifying and resolving administrative problems under pressure conditions.

Other Requirements

* Ability to obtain and maintain a Washington State Gaming License.
* Ability to maintain confidentiality for internal and external guest information.
* Ability to pass Title 31 testing.
* Valid driver's license (Must be in possession while operating a Tribal Vehicle.
* Work nights, weekends and holidays as required.

Travel requirements

* Local travel is occasionally required.
* Travel outside of the state is infrequently required.
* Typical travel time is generally less than a week.

Physical Demands

* Requires the ability to lift and/or move objects weighing up to 25 pounds.
* Constantly requires the ability to give and receive detailed information through verbal communication.
* Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
* Constantly requires working with fingers rather than the whole hand or arm.
* Constantly requires repetitive movement of the wrists, hands and/or fingers.
* Often requires walking or moving about to accomplish tasks.
* Often requires standing and/or sitting for sustained periods of time.
* Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
* Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
* Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
* Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.