Managed Services Administrator Intern

1 month ago

Marietta, United States Vatic Outsourcing Full time
Position: Managed Services Administrator

Organization: Telecom Management Solutions (TMS)

Classification: Non-Exempt

Reports to: Team Lead

Summary:

Vatic Outsourcing, a growing telecom consulting firm, is seeking an intern for our Telecom Management Solutions team. In this internship, you will gain knowledge of the telecom industry as well as invaluable customer service skills. At Vatic, we are known for our "White-Glove" care for our clients and this type of support is a skill that can be transferred into any career path. As a growing business, there is also a likelihood that a successful internship could turn into a full-time position in our firm.

Levels: Managed Services Administrator, Managed Services Specialist - Apprentice, MSS, MSS I, MSS II, Sr. MSS, Sr. MSS I, Sr. MSS II.

Essential Functions and Qualifications:
  • Must be able to work a minimum of 20 hours/week
  • Must have a basic proficiency with Microsoft Outlook/Excel.
  • Must be comfortable communicating with clients/vendors/and internal team members
  • Must have strong multi-tasking skills as this position will be handling numerous projects at the same time.

Major Duties and Responsibilities:
  • Communicating with Telecom carriers (on the phone and through email/online portals) to make changes, track down contracts, payments, and invoices.
  • Managing & Updating tickets to completion with attention to accuracy.
  • Assisting Project Management with the On-Boarding of new clients.
  • Assisting Facilities/HR with administrative tasks.

Other Responsibilities that will Lead to a Successful Internship:
  • Attending Client meetings with full time reps & gaining an understanding of the business, and our mission to the clients.
  • Seek Mentorship with a full-time rep(s) to understand and chart your career path with Vatic.

Position Type and Expected Hours of Work: This is a part-time intern position. Ideally, we would like you to work at least 20 hours and no more than 24 hours per week. Days and hours of work will be based on your school/class schedule.

Required Education and Experience:
  • Working toward College Degree

Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally.

Work Environment: This position operates in a professional office environment.

Additional Eligibility Qualifications

  • Work Authorization/Security Clearance (if applicable)
  • Job contingent upon a background check

EEO Statement: It is our policy to provide equal employment opportunities to all individuals. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy and believe in the concept and spirit of the law.

Vatic' s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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