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Concessions Supervisor

4 months ago

Fort Lauderdale, United States Broward Center for the Performing Arts Full time
POSITION SUMMARY

The Concessions Supervisor - Event supports the Concessions Manager in delivering first-class catering services and events, first-class customer service, and high-quality products, in order to increase revenues and uphold the image of the Broward Center as a premier performing arts center.

ESSENTIAL FUNCTIONS

  • Assist in the supervision of department staff, who will service our patrons with the utmost professionalism and create a positive experience for all of our patrons.
  • Keep all storage rooms organized and clean including coolers and storage areas to specification.
  • Maintain par stock levels by pulling stock (wine, champagne, beer, liquor, and perishables) from the beverage room or other locations on campus as needed to work the event.
  • Maintain stock of all products including cups, napkins, straws and other disposables both at bars and in storage.
  • Assist Team on weekly receiving and delivers all products to appropriate outlet and stocks in accordance to specifications.
  • Maintain high standards of cleanliness and food quality at all times.
  • Independently and proactively initiate or respond to all client inquiries and communications in a timely manner.
  • Maintain awareness of the staffing needs at various locations during an event and request additional staff in a location, according to volume of activity.
  • Identify, evaluate, and implement processes to improve the efficiency and effectiveness of the Food and Beverage Department services.
  • Attend all necessary internal and external meetings in order to provide and receive accurate and timely communication regarding the coordination of the Food and Beverage Department's initiatives/objectives.
  • Keep staff current on Broward Center policies and procedures.
  • Will complete additional responsibilities as assigned.

CORE COMPETENCIES

  • Customer Focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience.
  • Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies and goals.
  • Accountability- Take ownership for deliverables and actions and contribute value to the organization. Accept responsibility for actions and outcomes.

KNOWLEDGE AND ABILITIES

  • Able to maintain a physical presence at designated work locations, maintaining regular attendance, punctuality and work a flexible schedule including nights, weekends, and holidays as events required.
  • Able to communicate effectively in English, both in writing and verbally.
  • Able to lift and carry at least 20 pounds and work standing on feet, walking, bending, reaching, kneeling and squatting for several hours.
  • Able to interact with clients and potential clients in a polite and courteous manner at all times.
  • Able to effectively and efficiently multitask, set priorities, shift priorities, and adapt to changes in situations.

SUPERVISORY RESPONSIBILITIES

  • Concessions staff

DESIRED EDUCATION AND EXPERIENCE

  • High School or High School Equivalent: General or any equivalent combination of training and experience.
  • Experience in a restaurant, or full-service dining facility.