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Client Manager, Lender Product

4 months ago

Boston, United States Costar Group, Inc. Full time

Client Manager, Lender Product

Job Description

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

Client Manager, Lender Product

CoStar Risk Analytics, located in Boston, MA, works with market participants across the commercial real estate (CRE) lending spectrum. Our solution provides lenders with the ability to better target business, appropriately price loans, make informed approval of credits, actively manage their portfolio with robust stress testing and surveillance measures, assess refinance risk and execute with a disciplined framework. Our clients include both public and private lenders, ranging from commercial banks and financial institutions to pension funds and insurance companies as well as government and rating agencies.

CoStar Risk Analytics, is currently looking for a Client Manager, Lender Product to join the growing Boston based team. This individual will be a committed, experienced professional who can provide an excellent customer experience to CRE portfolio lending clients by supporting their inquiries on product use and basic results analysis while also being able to connect clients to the appropriate team members if there are technology issues, advanced analytical/molding questions, sales questions and more.

Responsibilities:

* Be the point of contact for a specified group of clients and build sustainable client relationships.
* Ability to communicate the overall value of CoStar Risk Analytics' lender products and credit risk models.
* Provide clients with basic analytical support on portfolio risk assessment.
* When client inquiries become complex and need escalation be able to identify the proper in-house subject matter expert to connect them with.
* Implement client retention strategies to achieve high client satisfaction rate and retention rate.
* Collect client feedback for continuous product and model enhancement.
* Continual self-education on on the impact of CRE and capital market dynamics and regulatory policy change on CRE lending activities and risk management practice to be able to handle more inquiries.
* Alert product team when clients are having any technology related issues.
* Maintain an open line of communication with the sales representative and engagement manager on each account.

Qualifications:

* Bachelor's degree from an accredited, not-for-profit University or College is required.
* A track record of commitment to prior employers.
* 5+ years of relevant commercial real estate, banking, insurance, investment management, accounting or related experience
* Direct client facing and interaction experience.
* Excellent written and communication skills.
* Strong working knowledge in Microsoft Office Suite (Excel, Word, and PowerPoint) and financial modeling.
* Excellent analytical and problem-solving skills.

Preferred Qualifications:

* Master's degree in finance, economics, real estate, or accounting preferred.
* Preferred to have experience in CRE lending.

What's in it for you?

When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

* Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
* Life, legal, and supplementary insurance
* Virtual and in person mental health counseling services for individuals and family
* Commuter and parking benefits
* 401(K) retirement plan with matching contributions
* Employee stock purchase plan
* Paid time off
* Tuition reimbursement
* On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
* Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups
* Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

#LI-SM8

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing