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Hotel Front Desk

4 months ago

Hilton Head Island, United States RMC Resort Management Full time

RMC Resort Management is currently hiring for a full-time Hotel Customer Service Representative to be a part of our energetic front desk team on Hilton Head Island, SC. This front desk position earns a competitive starting wage of $17 per hour. The potential shifts for this role are Sunday - Friday from 8 am to 5 pm, and Saturday from 11 am to 8 pm.

In addition to competitive pay and our lively culture, we offer our hospitality team the following benefits:

  • Medical and dental insurance
  •  
  • Paid time off (PTO)
  • Full family telemedicine plan
  • Family travel discounts
  • Opportunities to grow with our company
  • a 401(k) with a generous company match.

 

DAY-TO-DAY

As a Hotel Customer Service Representative, you play a very important role in our business. Before our guests set foot in our resort, you provide them with a high level of service. Vacationers put their trust in you as you tailor their stay and book their accommodations. Once their reservations are made, you prepare pre-arrival letters and put together check-in packages.

As the first point of contact, you warmly welcome our guests and check them in as they arrive. Committed to providing the best experience from start to finish, you dispatch service requests when issues arise and ensure the completion of all work orders. Your customer service skills shine through as you conduct pre- and post-arrival hospitality calls to ensure our guests are 100% satisfied.

In addition to greeting our guests, you set up and attend weekly social functions for their enjoyment. Always an excellent communicator, you regularly interact with guests electronically, face-to-face and over the phone. You get great satisfaction from providing an unforgettable experience for our patrons

 

ABOUT RMC RESORT MANAGEMENT

We have been a leading Hilton Head Island resort management and vacation rental company for more than 30 years. Our experienced, hands-on team works with property owners who are looking for property management services and provides a comprehensive package that delivers unsurpassed service We embrace technology, but most importantly we value our partnerships with owners, vacationing guests, and our professional team.

In order to provide an outstanding vacation experience we employ creative and visionary people. We offer our employees diverse opportunities for career advancement and growth. In addition, we provide generous benefits and a number of incentives to let our team know how much we appreciate their contributions to our company and our guests.

 

TRAITS OF OUR IDEAL HOTEL FRONT DESK ASSOCIATE

  • Outgoing and customer service-oriented - enjoys working with the public
  • Cheerful and confident - remains positive, professional, and trusts in their decisions at all times
  • Friendly and personable - has a warm personality and a talent for connecting with people
  • Possesses a servant's heart

If this sounds like you, keep reading

 

REQUIREMENTS FOR A HOTEL FRONT DESK ASSOCIATE

  • 3+ years of experience in a customer service role
  • Hotel, vacation ownership, or vacation rental experience is a plus
  • Ability to work on the weekends
  • Able to work full-time in Hilton Head, SC

. Residency in Beaufort County is preferred, but we will consider all qualified candidates. If you meet the above requirements, Please fill out our initial mobile-friendly online application. We hope to meet you soon

 

Location: 29928

 



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