Spa Front Desk Coordinator

2 weeks ago

Charlottesville, United States Keswick Hall and Golf Club Full time
Overview

The Spa Front Desk Coordinator is responsible for booking treatments via phone and email, welcoming guests, giving spa tours, selling retail items, upselling spa treatments, and opening or closing the spa. Coordinators will also provide effective guest service by maintaining common areas of the spa including the locker rooms, reception area, and guest waiting areas.

Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.

In addition, we offer a robust benefits package including health, dental, vision, life, and disability; a competitive PTO offering, as well as 401(k).

Responsibilities

Duties include but are not limited to:
  • Maintain the areas in a spotless condition and maintain the common areas of the spa in between appointments.
  • Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling.
  • Process spa reservations, billing and meet and greet all guests as they arrive and depart from their treatments.
  • Support all aspects of retail: Guest assistance, product display, product inventory, suggestive selling, and merchandising.
  • Reconcile all discrepancies for retail and treatments with guests or advise a Manager.
  • Handle guest complaints or problem immediately, ensuring guest satisfaction. Communicate all the above to management to ensure communication to all necessary departments.
  • Use good judgment and maintain discretion and diplomacy while performing job duties.
  • Participate in all designated programs, meetings and training.
  • Maintain complete knowledge and comply with all resort and departmental policies and procedures
  • Review arrivals prior to approaching desk and be familiar with all Hotel guests, special requirements and potential problems.
  • Perform other duties as assigned.

Qualifications
  • Ability to communicate in English clearly and pleasantly, both orally and in writings, using correct spelling and grammar, with guests, team members, and management.
  • Ability to compute basic mathematical calculations.
  • Ability to multitask, remain calm under pressure and maintain organized areas.
  • Must be able to work in an environment infused with a variety of scents, such as aromatherapy
  • Comfortable working in the men's locker room
  • Available to work holidays, weekends and evenings as needed.

At this time, Keswick will not sponsor a new applicant for employment authorization for this position.

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