Guest Services Agent
3 weeks ago
Become a Boar's Head Guest Services Agent As a Guest Services Agent, you will greet, register, check-out and ultimately serve guests' through-out their stay, according to Forbes Travel Guide Standards.
Job Duties:
* Courteously greet and check-in/out guests using the Forbes Travel Guide Standards, while following proper procedures and attempting to honor all reasonable requests
* Reconfirm all necessary information pertinent to the reservation, types of accommodations, length of stay and number in party
* Maintain familiarity with The Boar's Head accommodations, locations, policies and procedures
* Maximize sales revenue through the sale of gift certificates and upgrades
* Hold full accountability for Front Desk cash circulation
* Practice proficiency with Hotel Management system
* Maintain awareness of all in-house VIP's and groups
* Give a favorable first and last impression to guests, creating an atmosphere for a repeat visit
* Post all charges before the end of the shift
* Keep front office area clean
Qualifications:
* At least 2 years previous experience delivering high-quality customer service
* Knowledge of Microsoft Office applications
* Ability to work in a fast-paced, stressful environment
* Ability to work early morning, evening, weekend and holiday shifts
* Ability to stand for duration of scheduled shift
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